Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Sandoval

Greeley,CO

Summary

Dynamic Assistant Store Manager with a proven track record at Claire's Boutique, enhancing customer satisfaction and streamlining operations. Expert in sales strategies and POS systems, with a flair for staff supervision and team-building. Elevated customer service standards and significantly improved efficiency, showcasing strong time management and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Activities Assistant/Sever

Fair Acres Manor
10.2023 - Current
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
  • Enhanced residents' cognitive skills with specially designed brain games and puzzles.

Assistant Store Manager

Claire's Boutique
07.2021 - 05.2023
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

Key Holder

Claires Stores Inc
10.2018 - 07.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

Part Time Manager

The Playground
12.2018 - 01.2020
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Disinfected any playground equipment

Caregiver

Morningstar
08.2019 - 10.2019
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.

Sales Associate

Claires Stores Inc
11.2017 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Certified Nursing Assistant

Fair Acres Manor
Greeley, CO
08.2023

High School Diploma -

IBMC
Greeley, CO
05.2019

Skills

  • Sales Expertise
  • POS Systems Operations
  • Time Management
  • Staff Supervision
  • Customer Service
  • Employee Scheduling
  • Sales Strategies
  • Order Supplies
  • Staff Management
  • Strategic Planning
  • Train Employees
  • Management Team-Building

Timeline

Activities Assistant/Sever

Fair Acres Manor
10.2023 - Current

Assistant Store Manager

Claire's Boutique
07.2021 - 05.2023

Caregiver

Morningstar
08.2019 - 10.2019

Part Time Manager

The Playground
12.2018 - 01.2020

Key Holder

Claires Stores Inc
10.2018 - 07.2021

Sales Associate

Claires Stores Inc
11.2017 - 10.2018

Certified Nursing Assistant

Fair Acres Manor

High School Diploma -

IBMC

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Valerie Sandoval