Valerie Scott
Coweta
Summary
I am seeking an Inside Territory Specialist position to leverage skills that have been developed and improved over a long, successful career, to help drive revenue growth and customer satisfaction. Committed to delivering strategic solutions, managing accounts effectively, and contributing to team success in a fast-paced, goal-oriented environment.
Overview
35
35
years of professional experience
Work History
Production Planner Analyst
TD Williamson Inc.
Tulsa
03.2025 - Current
- I assist and provide backup to the Production Planner and Buyer by generating reports, entering work orders and purchase orders, creating a daily backlog, overseeing the complaints and returns for the PPD division, as well as other miscellaneous duties as they arise.
Sales Support Specialist
TD Williamson Inc.
Tulsa
01.2024 - 02.2025
- I consistently delivered high-level support to sales teams, contributing to revenue growth and customer satisfaction through efficient coordination, communication, and problem-solving.
- My role handled the customer’s needs with 'kid gloves' and it included:
- Customer Relationship Management: Served as a key point of contact for clients, ensuring timely responses to inquiries, resolving issues, and maintaining long-term relationships.
- Sales Operations Support: Assisted in preparing quotes, processing orders, tracking shipments, and managing documentation to ensure smooth sales cycles.
- Cross-Functional Collaboration: Worked closely with sales representatives, marketing, finance, and logistics teams to align efforts and meet customer needs.
- Data Analysis & Reporting: Generated and analyzed sales reports to identify trends, support forecasting, and provide actionable insights to leadership.
- Process Improvement: Identified inefficiencies in workflows and implemented solutions that improved turnaround times and reduced errors.
- Throughout my tenure, I’ve built a reputation for reliability, attention to detail, and a proactive approach to supporting both internal teams and external clients.
Customer Care Representative
TD Williamson Inc.
Tulsa
07.2018 - 12.2023
- I delivered exceptional customer service by resolving inquiries, complaints/returns, and service issues efficiently and professionally across multiple communication channels.
- I maintained high customer satisfaction through consistent follow-up, empathy, and problem-solving.
- I managed a high volume of calls and emails daily while maintaining accuracy and attention to detail.
- I worked closely with internal departments to ensure timely resolution of customer concerns and improve delivery.
- As well as being a back up to the supervisor, I trained and mentored new team members, contributing to a more knowledgeable and cohesive support team.
Technical Inside Sales Representative
TD Williamson Inc.
Tulsa
05.2013 - 07.2018
- I provided technical product support and sales expertise to customers, helping them identify solutions tailored to their operational needs.
- I prepared detailed quotes, order confirmations, and product documentation, ensuring clarity and compliance with customer requirements.
- I managed a portfolio of accounts, building long-term relationships and consistently exceeding sales goals.
Administrative Assistant
TD Williamson Inc.
Tulsa
07.2011 - 05.2013
- I provided high-level administrative support to the Plant Manager, ensuring smooth daily operations and effective communication across departments.
- I scheduled meetings, coordinated luncheons and travel arrangements, and managed calendars to optimize time and productivity.
- I prepared reports, presentations, and correspondence, maintaining accuracy and confidentiality.
- I maintained organized filing systems and tracked key performance metrics to support operational goals.
- I oversaw various accounts for the building supplies, cleaning and maintenance.
Real Estate Agent
McGraw Realtors
Coweta
04.2008 - 07.2011
- I represented buyers and sellers in residential real estate transactions, guiding clients through the entire process from listing to closing.
- I conducted market research and property evaluations to provide accurate pricing strategies and competitive listings.
- I negotiated contracts, coordinated inspections, and ensured compliance with legal and regulatory requirements.
- I built and maintained strong client relationships through exceptional service, resulting in repeat business and referrals.
- I developed marketing materials and leveraged online platforms to promote listings and attract prospective buyers.
- I collaborated with lenders, title companies, and other stakeholders to facilitate smooth and timely closings.
Trainer, Mentor, and Auditor
Blue Cross Blue Shield
Tulsa
06.1993 - 02.2008
- I developed and facilitated training programs for new hires and existing staff, focusing on customer service protocols and system navigation.
- I provided ongoing mentorship to team members, fostering growth and performance improvement.
- I conducted internal audits of Customer Service Representatives by auditing interactions between ISRs and policy holders or providers to ensure compliance, identify trends, and recommend process improvements.
Customer Service Representative
Blue Cross Blue Shield
Tulsa
11.1991 - 06.1993
- I delivered high-quality support to policyholders and providers, addressing inquiries, resolving disputes, and maintaining a strong focus on empathy and professionalism.
Claims Examiner
Blue Cross Blue Shield
Tulsa
01.1991 - 11.1991
- I processed and reviewed medical insurance claims with accuracy and efficiency, ensuring compliance with policy guidelines and regulatory standards.
- I resolved complex claim issues and collaborated with providers to verify documentation.
Skills
- Integrity
- Highly Motivated
- Strong Communication
- Problem-Solving
- Sales Skills
- Leadership
- Teamwork & Collaboration
- Organization & Time Management
- Critical Thinking
- Microsoft Suite
- CRM and SalesForce
- AX
References
Available upon request.
Timeline
Production Planner Analyst
TD Williamson Inc.
03.2025 - Current
Sales Support Specialist
TD Williamson Inc.
01.2024 - 02.2025
Customer Care Representative
TD Williamson Inc.
07.2018 - 12.2023
Technical Inside Sales Representative
TD Williamson Inc.
05.2013 - 07.2018
Administrative Assistant
TD Williamson Inc.
07.2011 - 05.2013
Real Estate Agent
McGraw Realtors
04.2008 - 07.2011
Trainer, Mentor, and Auditor
Blue Cross Blue Shield
06.1993 - 02.2008
Customer Service Representative
Blue Cross Blue Shield
11.1991 - 06.1993
Claims Examiner
Blue Cross Blue Shield
01.1991 - 11.1991
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