Valerie Sepulveda
Phenix City
Summary
Resourceful Support Coordinator known for high productivity and efficient task completion. Possess key skills in client relationship management, problem-solving, and project coordination. Excel using empathy, communication, and adaptability to meet diverse client needs and foster positive outcomes. Proficient in scheduling appointments, maintaining capable, answering phones, and time management to ensure prompt care and treatment for clients.
Overview
6
6
years of professional experience
Work History
Neighborhood Pet Support Coordinator
Paws Humane Society
Columbus
08.2025 - Current
- Engaged with local organizations to enhance outreach and resource sharing efforts.
- Scheduled appointments efficiently using veterinary practice management software.
- Responded promptly to inquiries from members of the public regarding programs and services provided by organization.
- Developed strong relationships with pet owners through effective communication and support.
- Transported and assessed dogs and cats, both friendly and unfriendly.
911 Dispatcher
Columbus Police Department
09.2024 - 07.2025
- Answered calls from automatic routing system and took basic information from callers.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Dog Trainer
Petco
06.2023 - 12.2023
- Passionate and skilled Dog Trainer with a history of delivering effective and positive-only training solutions.
- Recognized for achieving top sales performance and fostering lasting relationships with clients.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
Customer Experience Specialist
Petco
07.2021 - 06.2023
- Dedicated Customer Experience Specialist adept at orchestrating seamless retail operations while prioritizing customer satisfaction and loyalty.
- Exceptional Customer Engagement and Loyalty Building: Fostered lasting customer relationships by delivering personalized interactions, addressing inquiries, and managing complaints effectively.
- Innovative Problem-Solving and Conflict Resolution: Proactively resolved customer inquiries, complaints, and requests, implementing innovative solutions that aligned with company policies and elevated customer experiences.
- Demonstrated a keen ability to diffuse tense situations and turn them into positive outcomes.
Vaccination Specialist
MCI Careers
12.2020 - 07.2021
- Accomplished Vaccination Specialist with a proven track record of efficiently coordinating COVID-19 vaccination appointments while providing exceptional customer support.
- Demonstrated expertise in fostering positive customer relationships, exceeding appointment targets, and playing an integral role in the successful execution of a community-wide vaccination program.
- Efficient Vaccine Coordination and Customer Support: Facilitated seamless scheduling of COVID-19 vaccination appointments for clients through remote communication.
- Exemplary Customer Relationship Management: Demonstrated exceptional customer service skills by addressing inquiries, alleviating concerns, and imparting vital information related to the vaccination process.
Cafe Lead
Books-A-Million
09.2019 - 12.2020
- Results-driven Cafe Lead with a proven track record of enhancing customer satisfaction and driving sales within a fast-paced retail cafe environment.
- Leveraged exceptional leadership skills to oversee daily operations, manage a dynamic team, and upholding high-quality service standards, and optimizing operational efficiency.
- Operational Excellence and Team Leadership: Led a high-performing cafe team by orchestrating daily operations, managing restocking, enforcing cleanliness standards, and training new hires.
- Customer Satisfaction Amplification: Elevated customer experiences through hands-on engagement, crafting beverages, and addressing inquiries, ensuring consistent positive feedback from patrons.
Education
Associate of Science - Veterinary Technician
Penn Foster Career School
Scranton, PA 02.2026 - 02.2026
High school Diploma -
Enterprise High School
Bachelor’s - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Customer-centric Approach
- Effective Communication
- Leadership and Team Management
- Problem Solving
- Animal care
- Time management
- Conflict resolution
- Adaptability
Timeline
Associate of Science - Veterinary Technician
Penn Foster Career School
02.2026 - 02.2026
Neighborhood Pet Support Coordinator
Paws Humane Society
08.2025 - Current
911 Dispatcher
Columbus Police Department
09.2024 - 07.2025
Dog Trainer
Petco
06.2023 - 12.2023
Customer Experience Specialist
Petco
07.2021 - 06.2023
Vaccination Specialist
MCI Careers
12.2020 - 07.2021
Cafe Lead
Books-A-Million
09.2019 - 12.2020
High school Diploma -
Enterprise High School
Bachelor’s - Psychology
Southern New Hampshire University