Valerie Simmons
Fayetteville,NC
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cashier
Aramark Cape Fear Valley
1638 Owen Dr. Fayetteville, NC 28304
09.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Maintained accurate records of patients'' dietary information, ensuring adherence to individualized meal plans.
Secretary
Road Runner Towing
4811 Rose Hill Rd, Fayetteville, NC 28311
06.2022 - 08.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Caregiver
Brown's Private Home Health Care
604 Monagan St. Fayetteville, NC 28301
02.2021 - 09.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Document Filer/Caregiver
Unity Home Health Care
2565 Ravenhill Dr. 2C Fayetteville, NC 28303
01.2019 - 10.2019
- Demonstrated commitment to ongoing improvement by participating in periodic assessments of document filing processes, implementing adjustments as needed.
- Streamlined the retrieval process for essential files, reducing time spent searching for documents.
- Expedited response times to internal requests for information through careful organization of essential documents within easy reach.
- Supported various departments by providing timely access to necessary documentation as requested.
Secretary's Assistant
Fayetteville Technical Community College
2201 Hull Rd. Fayetteville, NC 28303
04.2017 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided clerical support to company employees by copying, faxing, and filing documents.
01.2003 - 1 1
Education
Associate of Applied Science - Medical Office Administration
Fayetteville Technical Community College
Fayetteville, NC05.2016
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Time management skills
Certification
- Medical Office, Fayetteville Technical Community College - May 2015
Timeline
Cashier
Aramark Cape Fear Valley
09.2023 - Current
Secretary
Road Runner Towing
06.2022 - 08.2023
Caregiver
Brown's Private Home Health Care
02.2021 - 09.2021
Document Filer/Caregiver
Unity Home Health Care
01.2019 - 10.2019
Secretary's Assistant
Fayetteville Technical Community College
04.2017 - 08.2018
01.2003 - 1 1
Associate of Applied Science - Medical Office Administration
Fayetteville Technical Community College