Valerie Smith
Ontario,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Travel CNA
Aya Healthcare
03.2021 - 06.2023
- Taking temporary staffing positions in multiple states/cities
- Duties including providing care and problem solving patients needs
- Some facilities I was assigned to were UCLA medical plaza, UC Irvine (Med Surg)Kaiser Permanente, USC etc.
- Anticipated potential issues related to specific diagnoses or treatments based on knowledge gained from prior travel CNA experiences.
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Enhanced patient experience by providing compassionate and attentive care during travel assignments.
Customer Service Representative
Honda
03.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
CNA/ Desk Representative
Arrowhead Hospital
08.2019 - 02.2021
- Maintains patients Stability, Transporting, providing physical support, Coordinating daily administration of doctors/staff/patients in the facility, Confirm Appointments Etc..
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Receptionist Administrator
ML Mortgage
05.2020 - 02.2021
- Servicing Inbound and Outbound calls, addressing customer concerns/complaints, Payment Processing and Shipping Loans and initial disclosures.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
CNA
Medical Center Convalescent
06.2019 - 10.2019
- Providing physical support, performing daily living activities, rehabilitation program and detailed documentation
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Behavior Interventionist
Vocational Innovation
03.2018 - 01.2019
- Adult day care center servicing individuals to become productive members in their community and goal groups
- Improved student behavior by developing and implementing tailored intervention plans.
- Enhanced communication between parents and school staff for better understanding of individual student needs.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Contributed to the development of school-wide policies and procedures regarding behavior management and intervention strategies.
Patient Care Partner
Peoples Care
09.2017 - 03.2018
- Behavior group homes including floating from level 3 homes to Lockdown facilities.
- Provided emotional support and encouragement to patients and their families during difficult situations.
- Collaborated with interdisciplinary healthcare teams to develop and execute comprehensive care plans for diverse patient populations.
- Ensured proper medication storage and distribution procedures were followed to maintain patient safety and prevent drug errors.
- Enhanced patient satisfaction by providing compassionate and attentive care to individuals in various medical settings.
Education
Certificate Nursing Assistant -
Pacific Times Healthcare College
Moreno Valley, CA06.2019
Diploma -
Kaiser High School
Colton, CA05.2013
Skills
- Software Expertise (Microsoft Office, Canvas)
- Solution Oriented
- Analytical Thinking
- Resource Planning
- Data Integration
- Staff Training/ Optimization
- Communication Tools
- Web Analytics
- Health and Safety Training
- Customer Relations
- Infection Control
- CPR Certification
- Office Equipment Maintenance
- Project Coordination
- Account Updating
- Appointment Scheduling
- Payment Processing
- Report Preparation
- Technical Support
Languages
English
Timeline
Customer Service Representative
Honda
03.2021 - 03.2022
Travel CNA
Aya Healthcare
03.2021 - 06.2023
Receptionist Administrator
ML Mortgage
05.2020 - 02.2021
CNA/ Desk Representative
Arrowhead Hospital
08.2019 - 02.2021
CNA
Medical Center Convalescent
06.2019 - 10.2019
Behavior Interventionist
Vocational Innovation
03.2018 - 01.2019
Patient Care Partner
Peoples Care
09.2017 - 03.2018
Certificate Nursing Assistant -
Pacific Times Healthcare College
Diploma -
Kaiser High School
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