Summary
Overview
Work History
Education
Skills
Timeline
Generic
Valerie Smith

Valerie Smith

Port Saint Lucie,FL

Summary

As an experienced and dedicated Insurance Sales professional with over 25 years of expertise, I bring a proven track record of surpassing sales targets and delivering exceptional customer service. Holding active Florida Insurance licenses, including General Lines (Prop & Cas), Health, and Life, I possess a comprehensive understanding of insurance products, particularly in Medicare plans. My dynamic skill set includes adeptness in navigating complex insurance enrollment processes, exemplary organizational abilities, and strong interpersonal communication skills. Throughout my career, I have consistently demonstrated a consultative approach to sales, ensuring that clients receive tailored solutions that align with their specific needs and preferences. During a personal leave of absence from the workforce, I underwent an extended period of recovery following rotator cuff surgery. This period allowed me to prioritize my health and well-being, focusing on rehabilitation to ensure a full recovery before returning to professional responsibilities. While temporarily stepping away from my career, I remained committed to self-care and underwent necessary treatments to regain optimal function and mobility in my shoulder. Now fully recovered and eager to re-enter the workforce, I am prepared to contribute my expertise and dedication to achieving professional success. In my most recent roles as a Medicare Sales Agent with Optum/United HealthCare and Independence Blue Cross through Guide well Connect, I successfully promoted Medicare plans to beneficiaries, leveraged comprehensive training to assess client needs, and provided expert guidance throughout the enrollment process. Additionally, my tenure as an Insurance Agency Sales & Service Manager at The American Value Insurance Agency further honed my leadership and customer service skills, resulting in top sales performance and client satisfaction. I am confident that my diverse skill set, coupled with my unwavering commitment to excellence, makes me an asset to any team. I am enthusiastic about the opportunity to leverage my experience in a Medicare Sales Agent position, where I can continue to make a meaningful impact in the insurance industry. Thank you for considering my application.

Overview

25
25
years of professional experience

Work History

Medicare Sales Agent

Optum/United HealthCare
07.2023 - Current
  • Achieved a prestigious ranking within the top 5- performers among both internal sales agents and contracted agents for the 2023 Annual Enrollment Period (AEP), showcasing exceptional sales effectiveness
  • Successfully promoted AARP Medicare Plans to Medicare beneficiaries, leveraging persuasive communication skills and in-depth product knowledge to drive enrollment and enhance client satisfaction
  • Utilized comprehensive training on the product portfolio to skillfully assess the diverse needs and preferences of Medicare beneficiaries, ensuring tailored and informed decision-making
  • Expertly guided Medicare beneficiaries through the selection process, offering personalized recommendations and solutions that align with their unique healthcare requirements and preferences
  • Implemented a consultative sales approach, fostering trust and confidence with clients by actively listening to their needs, addressing concerns, and recommending suitable insurance solutions
  • Exemplified a commitment to professionalism, integrity, and excellence in all interactions, consistently delivering exceptional customer service and building lasting relationships with clients over the phone.

Hiatus

Medical Leave Of Absence
07.2021 - 07.2023
  • During my absence from the workforce, I underwent an extended period of recovery following rotator cuff surgery
  • Recognizing the paramount importance of prioritizing my health and well-being, I proactively chose to focus on rehabilitation and ensuring a complete recovery before resuming professional responsibilities
  • Throughout this time, I remained dedicated to following medical guidance and undergoing necessary treatments to regain optimal function and mobility
  • While this hiatus may have temporarily paused my career progression, it provided me with the invaluable opportunity to prioritize self-care and address a health concern head-on
  • This experience has not only reaffirmed my commitment to personal well-being but has also enhanced my ability to fully contribute to roles with renewed vigor and dedication.

Medicare Sales Agent

Independence Blue Cross through Guidewell Connect
07.2020 - 06.2021
  • Demonstrated expertise in navigating the intricacies of Medicare enrollment processes, including determining proper Special Enrollment periods and verifying Low Income Subsidy levels for Dual Special Needs Plan Enrollment
  • Proactively engaged with existing members through outbound calls, providing personalized guidance on plan options and encouraging informed decision-making
  • Proficiently explained complex insurance concepts, such as Medigap and Medicare Advantage plans, while emphasizing the comprehensive coverage and supplemental benefits available
  • Leveraged exceptional data entry skills to ensure accuracy and efficiency in managing client information within database systems
  • Utilized advanced client relationship management software to streamline communication and address customer concerns promptly, and effectively
  • Consistently met and exceeded Quality Assurance (QA) and performance metrics, showcasing a commitment to delivering high-quality service
  • Delivered empathetic support and expert guidance to Medicare beneficiaries, assisting in selecting plans tailored to their medical needs and budgetary considerations
  • Efficiently managed enrollment processes, including validating payment options and processing necessary paperwork
  • Demonstrated strong problem-solving abilities and effective communication in resolving client inquiries and complex scenarios with confidence and professionalism.

Insurance Agency Sales & Service Manager

The American Value Insurance Agency
01.1999 - 07.2020
  • Proficiently evaluated individual applicant risks by meticulously analyzing claims history and financial data, ensuring optimal decision-making and risk mitigation strategies
  • Spearheaded the establishment of office standards and procedures, enhancing operational efficiency and maintaining compliance with industry regulations
  • Provided exemplary customer support services, encompassing billing inquiries, adjustments, policy reinstatements, endorsements, and cancellations, fostering strong client relationships and satisfaction
  • Demonstrated a knack for managing policy retention, implementing strategic initiatives to bolster client loyalty and minimize attrition rates
  • Led comprehensive employee training programs, overseeing attendance tracking and payroll administration to cultivate a high-performing and motivated workforce
  • Distinguished as a top-performing sales professional, consistently achieving stellar results in selling a diverse range of insurance products, including auto, life, business, and health insurance
  • Fostered mutually beneficial relationships with multiple insurance companies to secure competitive rates for clients while ensuring alignment with organizational objectives
  • Conducted thorough inspections of auto and property damage, facilitating accurate claims assessment and expedited resolution processes
  • Skillfully gathered pertinent information pertaining to insurance claims, facilitating swift and accurate claim processing and resolution
  • Educated clients on intricate claim procedures and policies, empowering them with knowledge and confidence in navigating insurance-related matters.

Education

Parkersburg South High School

Skills

  • Comprehensive experience with Annual Enrollment Periods (AEP) and Medicare Special Enrollment Periods (SEPs), demonstrating adeptness in navigating complex insurance enrollment processes
  • Proven track record of 25 years in insurance sales and customer service, showcasing proficiency in building lasting relationships and exceeding client expectations
  • Exceptional organizational and multitasking abilities, proficiently managing various systems and tools while maintaining meticulous attention to detail
  • Strong critical thinking and conflict resolution skills, enabling effective problem-solving in high-pressure situations
  • Demonstrated professionalism, confidence, and patience in handling intricate challenges and client inquiries with finesse
  • Outstanding interpersonal communication skills, both verbal and written, facilitating seamless interaction with diverse clientele
  • Competent in delegating tasks, managing conflicts, and fostering rapport, fostering a collaborative team environment
  • Proficiency in Microsoft Excell and Office suite, leveraging technology to streamline processes and enhance productivity
  • Commitment to continuous learning, adapting to evolving industry trends and regulatory requirements
  • Exceptional personal management and organizational skills, adept at prioritizing tasks, managing assignments, and meeting deadlines
  • Active listening, motivation, leadership, and empathy, fostering positive relationships and enhancing customer satisfaction
  • Exemplary professional phone etiquette, ensuring polished communication standards in all client interactions
  • Proficient in verbal, non-verbal, and written communication, effectively conveying complex insurance concepts and solutions
  • In-depth knowledge of insurance products, regulations, and industry practices, providing expert guidance to insurance prospects
  • Ability to receive direction from senior management while also demonstrating initiative and proactivity in independent tasks
  • I possess a goal-oriented mindset, driven by a determination to consistently exceed targets and deliver exceptional results in the Medicare sales arena
  • My skill set includes a comprehensive understanding of Medicare regulations, plans, and options, enabling me to effectively educate and guide clients towards optimal healthcare solutions
  • I excel in presenting Medicare products with clarity, confidence, and persuasive communication skills, ensuring clients fully comprehend their options and make informed decisions aligned with their healthcare needs
  • I am proficient in conducting effective outbound calls and diligently following up on leads, leveraging my proactive approach and strong communication skills to nurture relationships and drive conversions in the Medicare sales process

Timeline

Medicare Sales Agent

Optum/United HealthCare
07.2023 - Current

Hiatus

Medical Leave Of Absence
07.2021 - 07.2023

Medicare Sales Agent

Independence Blue Cross through Guidewell Connect
07.2020 - 06.2021

Insurance Agency Sales & Service Manager

The American Value Insurance Agency
01.1999 - 07.2020

Parkersburg South High School
Valerie Smith