tutor
Valerie Smith
Retail Operations
NE
Summary
Operations and customer service professional with experience spanning retail, food service, and ranch management. Demonstrated strengths in team coordination, inventory management, safety compliance, and staff training. Holds a Bachelor of Arts in English and Creative Writing from Southern New Hampshire University, with a strong academic record across multiple institutions.
Work Preference
Work Type
Part TimeContract WorkGig Work
Location Preference
Remote
Minimum Desired Compensation
$17/hr
Education
Bachelor of Arts - English and Creative Writing
- Relevant Coursework: English, Writing, and Literary Theory
- GPA: 3.9
Minor in Religion - English With A Minor in Religion
- Relevant Coursework: English Composition, English Literature, Research and Academic Writing, British Literature, Studying and Teaching the Bible
- GPA: 3.75
Associate of Arts - Liberal Arts and Sciences
- Relevant Coursework: Philosophy, Expository Writing, American History, Public Speaking, Physical Science, Film as Literature
- GPA: 3.85
TEFL Certified - English As A Foriegn Language
Work History
Customer Service Representative
1 Year 5 Months- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Family Ranch Operator
11 Years 6 Months- Managed daily ranch operations including cattle branding and herding, poultry care, fence maintenance, and field work.
- Cultivated a variety of crops including potatoes, watermelon, and tomatoes.
- Coordinated caregiving responsibilities alongside full ranch operations.
Waitress and Assistant Manager
6 Years- Supervised daily restaurant operations and ensured smooth workflow across service and kitchen staff.
- Trained, evaluated, and mentored new employees on service techniques, sanitation standards, and menu knowledge.
- Managed inventory levels and coordinated supply orders with vendors.
- Analyzed operating costs related to labor, food waste, and other expenses.
- Conducted regular staff meetings to address performance issues and policy changes.
- Resolved customer complaints and employee grievances promptly and in accordance with company procedures.
- Ensured compliance with food safety regulations and established quality standards.
- Delegated tasks to staff, setting clear priorities and goals to meet service standards.
Skills
Operations: Inventory management
Production machinery operation
Safety protocol adherence
Data Entry
Customer and Team: Customer relationship management
Team collaboration
Staff training and mentorship
Hobbies and Interests
Gardening and reading
Websites
Timeline
Southern New Hampshire University
Bachelor of Arts from English and Creative Writing
01.2025 - 10.2026Read More
Customer Service Representative
Retail Operations
12.2024 - 05.2026Read More
TEFL Hero
TEFL Certified from English As A Foriegn Language
04.2024 - 07.2024Read More
Regent University
Minor in Religion from English With A Minor in Religion
01.2015 - 05.2018Read More
Mid Plains Community College
Associate of Arts from Liberal Arts and Sciences
05.2012 - 12.2015Read More
Family Ranch Operator
Self-Employed
09.2003 - 03.2015Read More
Waitress and Assistant Manager
Arby's
01.1983 - 01.1989Read More