Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Valerie Sobers

VA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

Overview

10
10
years of professional experience

Work History

Customer Service Supervisor

Capital One
Richmond, VA
03.2016 - 08.2023
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.

Customer Service Representative

Conquest communications
Richmond, VA
11.2015 - 05.2016
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Excelled in exceeding daily goals.

Donor Relations Coordinator

Virginia Blood Services
Richmond , VA
06.2013 - 10.2015
  • Cultivated relationships with major donors through face-to-face meetings or phone calls.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Managed donor correspondence, including acknowledgement letters and thank you notes.
  • Coordinated donor events to recognize and cultivate relationships with donors.
  • Developed and maintained donor relations database.
  • Participated in staff meetings to provide feedback on donation activities.
  • Assisted in preparing budget documents related to development activities.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.

Education

Associate of Applied Science - Medical Assisting

Centura
Richmond, VA
03.2007

Skills

  • Delegating Work
  • Issue Resolution
  • Account Authorizations
  • One Call Resolution
  • Time Management
  • Decision-Making
  • Complaint Resolution
  • Call Center Operations
  • Positive and Constructive Feedback
  • Problem-Solving
  • Continuous Improvement
  • Team Building and Leadership

References

References available upon request.

Timeline

Customer Service Supervisor

Capital One
03.2016 - 08.2023

Customer Service Representative

Conquest communications
11.2015 - 05.2016

Donor Relations Coordinator

Virginia Blood Services
06.2013 - 10.2015

Associate of Applied Science - Medical Assisting

Centura

Similar Profiles

CREATE PROFILE
Valerie Sobers