Valerie Sokoloski
Windsor,CT
Summary
Dependable medical team member with over 20 years of experience in multiple office setting. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Possess a mature judgement and knowledge; possess a high level of comfort working in healthcare. Varied experiences including but not limited to: knowledge of principles and practices of clinical office management, considerable knowledge of proper grammar, punctuation and spelling. Knowledge of medical terminology, considerable interpersonal skills, knowledge of business communication, ability to operate equipment which may include computer terminals or other automated equipment. Ability to schedule and prioritize workflow; understanding of referral processing, ability to work under pressure in a rapidly changing environment. Organized Surgery Scheduling Coordinator with relevant experience in managing surgical schedules, coordinating surgeon availability, and handling patient inquiries. Strengths include strong communication skills, ability to prioritize tasks effectively, and adaptability in fast-paced healthcare environments. Proven track record of improving scheduling efficiency while maintaining high levels of patient satisfaction.
Overview
24
24
years of professional experience
Work History
Surgery Scheduling Coordinator
Uconn Neurosurgery
Farmington, CT
04.2024 - Current
- Scheduled follow-up appointments as designated by physician.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for patients as required.
- Monitored patient wait times and worked proactively to reduce delays when possible.
- Provided technical assistance to medical personnel using the hospital's computerized scheduling system.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Compiled and coded patient information or data in appropriate computer system.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Scheduled and confirmed patient appointments and consultations.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Managed patient check-in and check-out procedures and processed payments.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
Clinical Office Assistant
UConn Health ENT
Farmington, CT
06.2021 - 04.2024
- Surgical Coordinator
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
- Monitored patient flow during surgical days to ensure efficient use of time and resources.
- Completed relevant insurance and other claim forms.
- Handling all aspects of office protocol
- Handling scheduling surgeries for a 10 doctors ENT practice
- Handling paperwork for pre-ops, covid tests
- Scheduling surgery, pre-ops, post ops and any tests that are required
- Keeping the medical assistants up to date with schedules
- Maintaining open communication with physicians and patients
- EPIC computer program to process patients and update accounts
- Arranged hospital admissions for patients as required.
- Provided support for the clinical staff during office hours by preparing treatment rooms and stocking supplies.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients with compassion while keeping medical information private.
- Organized medical records, documents and other paperwork according to established protocols.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Informed patients of any changes in procedure policies or guidelines issued by the clinic.
- Interviewed patients to complete case histories and intake forms.
- Scheduled follow-up appointments for patients as needed based on physician instructions.
Office Assistant
UConn Health-OB/GYN
08.2015 - 06.2021
- Office assistant
- Answering telephones (internal and external)
- Monitor security doors, screen visitors & admission into unit
- Scheduling surgeries and inductions in OR
- Doing PKU test on babies submitting to DPH
- All aspects of the operations of a hospital unit coordinator to keep running smooth
- Certified Notary, completion of birth certificates and notarized when needed
- Filing, charting, maintain records, sending to medical records for copying
- Use EPIC to process patients' payments and update accounts
- Schedule patients' appointments in person and via phone
- Assist with referrals
- Maintain consistent patient confidentiality in alignment with HIPAA using encryption software
Owner/Operator
TS Handyman Services
01.2001 - 10.2019
- Managed and maintained administrative office for handyman/contractor business
- Building work orders, scheduling jobs, drafting bills
- Preparing taxes for audits and tax season
- Managed approved budget making decisions related to the requested expenditures, prepared budget summaries and long-range budget projections for long term projects
- Resolved administrative and logistical problems and transactions as needed
- Managed and coordinated administrative support for staff, adjusting to accommodate changing priority needs; directed workflow and supervised the necessary administrative paperwork, records, complex filing systems to support programs
- Assisted in travel arrangements and coordinated events for networking opportunities
- Recruited, trained and supervised lower-level office staff
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Office Assistant
Dr. Ivelisse Viruet
04.2014 - 08.2015
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Scheduled appointments for patients via phone and in person
- Register patients and scheduled appointments
- Used multiple software to process patient payments and update accounts
- Collected information, verified insurance and collected co-payments
- Organized and managed supply inventory to foster continuous availability of required items
- Assisted with referrals and prepared medical records for patients
- Maintained confidentiality of records relating to clients' treatment
- Submitted diagnosis and procedure codes for insurance companies
- Contacted pharmacies to submit and refill patients' prescriptions
- Escorted patients to exam rooms, answered general questions and prepared patients for physician by explaining process
Skills
- Medical software applications
- Knowledge of HIPAA regulations
- Knowledge of medical terminology
- Healthcare coding competency
- Charting expertise
- Understanding of medical procedures
- Medical records management
- Patient scheduling
- Specimen collection and processing
- Data entry
- Insurance verification
- Calendar management
- Procedure scheduling
- HIPAA compliance
- Schedule coordination
- Documentation scanning
- Pre-operative review
- Copay collecting
- Checking in patients
- Following up with patients
- Office administration
- Updating charts
- Maintaining confidentiality
- Software familiarity
Timeline
Surgery Scheduling Coordinator
Uconn Neurosurgery
04.2024 - Current
Clinical Office Assistant
UConn Health ENT
06.2021 - 04.2024
Office Assistant
UConn Health-OB/GYN
08.2015 - 06.2021
Office Assistant
Dr. Ivelisse Viruet
04.2014 - 08.2015
Owner/Operator
TS Handyman Services
01.2001 - 10.2019
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