Experienced professional in business administration, medical administrative assistant administration, health information technology, education, and childcare management.
Overview
37
37
years of professional experience
Work History
Elementary Special Education Teacher
Esther's School
Hudson
11.2025 - Current
Designed individualized lesson plans for students with diverse learning needs.
Collaborated with teachers to implement inclusive classroom strategies.
Monitored student progress and adjusted teaching methods accordingly.
Provided one-on-one support to enhance student understanding and engagement.
Participated in team meetings to discuss student needs and support services.
Communicated regularly with parents regarding student development and challenges.
Implemented behavior management techniques to maintain a safe and orderly learning environment.
Collaborated with parents, teachers, administrators and other professionals to develop strategies for meeting the needs of special education students.
ESOL Instructional Assistant
Pasco County, Florida
Land O' Lakes
09.2022 - 05.2023
Supported individual student needs and learning plans in classroom settings.
Collaborated with educators to prepare instructional materials and resources.
Monitored student progress and provided feedback to teachers regularly.
Facilitated small group discussions to enhance student understanding of topics.
Communicated effectively with parents regarding student performance and needs.
Provided classroom support throughout planned instruction and individual lessons.
Assisted teachers in providing accommodations for students who need additional support.
Supported classroom teachers by supervising students during lunch and recess periods or field trips.
Bookstore Coordinator, Collections Specialist
ATA Career Education
Spring Hill
06.2017 - 05.2022
Monitored inventory levels and ordered additional supplies as needed.
Resolved customer complaints in a timely manner while upholding company standards.
Computed balances, totals or commissions to support accounting team.
Managed collections for student accounts at a career education institution.
Communicated with students regarding payment plans and financial obligations.
Reviewed account statuses and identified overdue payments for collection efforts.
Utilized collection software to track interactions and account progress effectively.
Developed payment arrangements that aligned with students' financial situations.
Collaborated with financial aid staff to resolve billing discrepancies promptly.
Educated students on loan repayment options and potential consequences of defaults.
ESOL Instructional Assistant
Brevard County District Schools
Cocoa
04.2001 - 11.2010
Collaborated with educators to prepare instructional materials and resources.
Monitored student progress and provided feedback to teachers regularly.
Facilitated small group discussions to enhance student understanding of topics.
Communicated effectively with parents regarding student performance and needs.
Participated in staff meetings to discuss curriculum improvements and strategies.
Provided classroom support throughout planned instruction and individual lessons.
Delivered instruction individually or in small groups with support from instructor.
Assistant Bookstore Manager
Barnes & Noble Bookstore
Merritt Island
10.1989 - 12.2001
Assisted in daily operations and inventory management at a major bookstore.
Trained new staff on customer service and product knowledge best practices.
Coordinated book displays and promotional events to enhance customer engagement.
Managed cash register operations and handled customer transactions efficiently.
Facilitated communication between departments to streamline store processes.
Oversaw merchandising strategies to optimize product visibility and sales potential.
Resolved customer complaints in a professional manner.
Provided excellent customer service by responding to inquiries promptly.
Organized promotional displays to attract customers to specific items.
Handled returns and exchanges quickly and efficiently according to company policy.
Ensured store shelves were properly stocked with products.
Monitored inventory levels and placed orders for new merchandise as needed.
Assisted customers in selecting books that met their individual needs.
Education
Master of Science - Health Information Technology
Ultimate Medical Academy
Tampa, FL
09-2019
Medical Administrative Assistant - Office Administration Support
Everest University
Melbourne, Florida
12-2011
MBA - Human Resources
Everest University
Melbourne, FL
05-2004
MBA - Business Administration
Everest University
Melbourne, Florida
05-2003
Associate of Science - Childcare Management & Supervision
Brevard Community College
Cocoa, Florida
05-1992
Bachelor of Arts - Liberal Studies
University of Central Florida
Orlando, FL
12-1987
Associate of Arts - Business Administration
Brevard Community College
Cocoa, Florida
05-1981
Skills
Classroom management
Student assessment
Differentiated instruction
Literacy strategies
Group instruction
Professional development
Team collaboration
Collaborative teamwork
Critical thinking
Verbal and written communication
Oral communication
Positive reinforcement
Child development
Languages
Spanish
Native/ Bilingual
Timeline
Elementary Special Education Teacher
Esther's School
11.2025 - Current
ESOL Instructional Assistant
Pasco County, Florida
09.2022 - 05.2023
Bookstore Coordinator, Collections Specialist
ATA Career Education
06.2017 - 05.2022
ESOL Instructional Assistant
Brevard County District Schools
04.2001 - 11.2010
Assistant Bookstore Manager
Barnes & Noble Bookstore
10.1989 - 12.2001
Master of Science - Health Information Technology
Ultimate Medical Academy
Medical Administrative Assistant - Office Administration Support
Everest University
MBA - Human Resources
Everest University
MBA - Business Administration
Everest University
Associate of Science - Childcare Management & Supervision