Valerie Somera
Summary
Diligent Typist Clerk with solid background in front office operations, adept at managing administrative tasks and providing excellent customer service. Successfully maintained efficient reception areas and assisted in streamlining office processes. Demonstrated strong organizational skills and effective communication with clients and team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Clerk
LA County Probation Department - AppleOne
06.2023 - Current
- Maintain a professional and welcoming atmosphere.
- Direct phone inquiries, answer customer questions, and schedule appointments.
- Improve overall organization of the front office by implementing efficient filing systems for important documents such as class roster and class certificates.
- Resolve guest issues promptly and effectively, demonstrating excellent customer service skills.
- Contributed to a positive work environment through teamwork and open communication with colleagues across various departments.
- Maintain confidentiality of guest information by adhering to strict data protection policies and procedures.
Front Desk Receptionist
Cable Science
01.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
La Causa Youthbuild
Montebello, CA06-2021
Skills
- Excell
- Word Microsoft
- Outlook
- Talent Works
- Teams
- Filing systems
- Database entry
- Typing speed
- Schedule and calendar management
- Document management
- Scanning and copying
- Problem-solving skills
- Data entry
- Administrative skills
- Scheduling appointments
Certification
Typing and Accuracy Certificate
Languages
Spanish
Native or Bilingual
Timeline
Front Office Clerk
LA County Probation Department - AppleOne
06.2023 - Current
Front Desk Receptionist
Cable Science
01.2022 - 12.2022
High School Diploma -
La Causa Youthbuild
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