Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Staffeld

Neenah,USA

Summary

Dynamic operations leader with over two decades of progressive experience in manufacturing and distribution, specializing in order management, team development, and customer service excellence. Proven track record of driving operational efficiency, leading high-performing teams, and implementing cross-training programs to maximize productivity and account ownership. Adept at managing complex workflows, resolving customer issues, and collaborating across departments to deliver seamless service.

Results-driven professional with extensive experience in order management, focused on optimizing order processing and timely delivery. Proven track record of fostering collaborative team environments that drive efficiency and meet client needs. Reliable and adaptable, with strong problem-solving and organizational skills.

Overview

21
21
years of professional experience

Work History

Order Manager

Dixon Ticonderoga
01.2021 - 07.2025
  • Directed a team of 8 in processing ~$1M in daily orders with precision and speed.
  • Designed and led to a 6-week boot camp to cross-train team members, increasing flexibility and deepening account ownership.
  • Improved team productivity and morale by fostering a culture of accountability and continuous learning.
  • Maintained detailed records of all processed orders, ensuring compliance and audit readiness.
  • Resolved complex customer service issues related to returns and modifications, consistently meeting service-level expectations.
  • Leveraged SAP and EWM systems to streamline order flow and inventory management.
  • Applied expertise in Amazon e-commerce operations to optimize fulfillment and reduce delays.
  • Created SOP for our Fineable customers
  • Fine Arts Division DC Manager 2018 – 2021

Supervisor – Arts & Crafts Division

Dixon Ticonderoga
01.2014 - 01.2018
  • Maintained inventory accuracy through cycle counts, reconciliation, and process improvements, contributing to operational efficiency
  • Enabled cross-functional collaboration to enhance distribution efficiency and customer satisfaction.
  • Oversee receiving, storage, and distribution of goods
  • Track inventory levels and ensure accuracy
  • Supervisor – Linwood Division 2010 – 2014

Distribution Coordinator

Dixon Ticonderoga
01.2005 - 01.2010
  • Oversee receiving, storage, and distribution of goods
  • Track inventory levels and ensure accuracy
  • Coordinate order fulfillment and shipping logistics
  • Schedule shipments and deliveries
  • Liaise with carriers, vendors, and internal teams
  • Workshop Coordinator 2001 – 2005

Education

High School Diploma -

Tomahawk High School
Tomahawk, WI
05-1993

Skills

  • Team Leadership & Development
  • Cross-training & Performance Coaching
  • Order Accuracy & Fulfillment
  • Customer Relations & Issue Resolution
  • E-commerce Operations (Amazon)
  • Process Improvement & Workflow Optimization
  • SAP & EWM Warehouse Management
  • Multi-tasking & Organizational Excellence

Timeline

Order Manager

Dixon Ticonderoga
01.2021 - 07.2025

Supervisor – Arts & Crafts Division

Dixon Ticonderoga
01.2014 - 01.2018

Distribution Coordinator

Dixon Ticonderoga
01.2005 - 01.2010

High School Diploma -

Tomahawk High School

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