Valerie Stafford
Mooresville
Summary
Experienced with leading teams in fast-paced environments, ensuring smooth daily operations. Able to utilize strong leadership and communication skills to maintain high standards and address challenges. Track record of fostering team collaboration and achieving consistent results. Known and recognized for positivity, adaptability, and creating a warm, welcoming environment for peers and customers.
Well organized, attentive to detail, and vigilant in achieving safety and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Lead Supervisor
Starbucks
09.2024 - Current
- Supervised team operations to ensure adherence to safety protocols and company standards.
- Coordinated scheduling and shift assignments, optimizing workforce allocation to meet peak business demands effectively.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance evaluations, providing feedback to enhance team development.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining stock levels to meet customer demand
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Established performance benchmarks for staff members, setting clear expectations and providing ongoing support to facilitate achievement of goals.
Barista
Starbucks
06.2024 - 09.2024
- Crafted high-quality espresso beverages, ensuring consistency and adherence to standards.
- Collaborated with team members to streamline order processing during peak hours.
- Maintained cleanliness and organization of workstations, promoting a safe environment.
- Provided exceptional customer service, resolving complaints to enhance guest experiences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Sales Agent/Account Manager
Angie's List
11.2022 - 06.2024
- Managed hundreds of accounts at a time to ensure maximum outreach & satisfaction
- Achieved top performer status within the company due to consistent high sales numbers.
- Recognized with an Angi Core Value Award for displaying the company's value of positivity, team empowerment, and exceeding expectations.
- Displayed excellent organization and time management skills to manage accounts and prospects effectively
- Collaborated with team members to create targeted sales strategies for larger accounts.
- Trained and mentored new sales agents, improving overall team performance.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Assistant Manager
Collins Mobile - T-Mobile Preferred Retailer
10.2020 - 08.2022
- Lead a team of 6 sales associates to meet and exceed monthly sales goals.
- Develop the ability to properly analyze customer feedback and use it to create effective ways of improving the sales process
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Expert communication skills proven through experience managing customer service complaints and requests
- Create employee improvement plans and provide coaching to team members to improve performance, when needed.
- Excellent time management skills
- Focused on Operational Excellence
Sales Representative
Collins Mobile - T-Mobile Preferred Retailer
08.2019 - 10.2020
- Responsible for retail sales
- Recognized as top salesperson for 6 months
- Successfully negotiated sales of over 1,000 dollars
- Contacted potential customers
- Generated 15+ Business leads per month
- Answered customer questions and addressed problems
- Handled and followed up on escalations
- Built close relationships with customers
Client Service Representative
Qtego
06.2018 - 06.2020
- Negotiated and completed purchasing contracts
- Delivered exceptional client support through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline service processes and improve overall client experience.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Resolved register transaction issues
Head Barista
Valparaiso University
09.2018 - 05.2019
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance, consistently arriving to work ready to start immediately.
- Take customer orders and make drinks as well as sandwiches.
- I have a lot of experience in multi-tasking, making up to 5 orders at once and still doing it well.
Education
1 Year of Bachelor's Degree Completed - History
Valparaiso University
Valparaiso, IN01.2019
High School Diploma -
Pendleton Heights High School
Pendleton, IN05.2018
Skills
- Sales Experience
- Customer service focus
- Workplace safety
- Excellent Time Management
- Top Notch Communication
- De-escalation
- Personable
- Positive attitude
- Creative problem solving
- Team collaboration and leadership
Certification
- Food Safety — Highly Proficient
- August 2019
- Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
- Sales Skills — Highly Proficient
- August 2020
- Influencing and negotiating with customers Full results: Highly Proficient
Timeline
Shift Lead Supervisor
Starbucks
09.2024 - Current
Barista
Starbucks
06.2024 - 09.2024
Sales Agent/Account Manager
Angie's List
11.2022 - 06.2024
Assistant Manager
Collins Mobile - T-Mobile Preferred Retailer
10.2020 - 08.2022
Sales Representative
Collins Mobile - T-Mobile Preferred Retailer
08.2019 - 10.2020
Head Barista
Valparaiso University
09.2018 - 05.2019
Client Service Representative
Qtego
06.2018 - 06.2020
1 Year of Bachelor's Degree Completed - History
Valparaiso University
High School Diploma -
Pendleton Heights High School