Valerie Stanley-Kiser
Ocala
Summary
Dedicated professional with a strong commitment to building relationships, fostering collaboration, and driving excellence. Skilled in establishing collaborative partnerships that prioritize creative solutions and effectively connect client needs with offered services. Leveraging expertise in relational leadership to consistently deliver exceptional results and exceed expectations.
Overview
16
16
years of professional experience
Work History
Enrollment Counselor
Western Governor’s University
01.2023 - Current
- Interacts daily with students through various communication techniques, partnering with the student throughout the enrollment process
- Proactively follows up with students utilizing Lightning Sales Force to identify opportunities to set up new appointments, monitor progress of enrollment steps, strategize on any obstacles student may experience during enrollment to ensure deadlines are met, establishes proper expectations, adheres to program expectation and metrics, and ensure the program aligns with the student’s goals
- Employs time management skills, multi-tasks, and prioritization of daily tasks to provide excellent student experience, team enhancement and employee performance
- Ability to self-assign, motivate, and work with a large degree of autonomy
- Demonstrates commitment to WGU core beliefs and values, is committed to treating all students, team members and other WGU colleagues with respect, consideration and unbiased behavior and engagement
- Remains compliant with WGU policies and program processes through continued training, career development and coaching
- Ability to pivot and adjust workflow, processes and assignments as required
- Assisted with training support of team new hires through call shadowing and coaching
- Presented Best Practice presentation/contribution during Team meetings to collaborate on new techniques, strategies, and skills to enhance student experience and team performance
- CARE Award – May 2022 – Nominee Rookie of the Year 2023
- People's Choice Award - Enrollment, Leavitt School of Health 2024
- Recognized by Managers and Team Members through Motivosity
Sales Director
The Bridge of Ocala Assisted Living
09.2021 - 04.2022
- Built positive relationships with potential residents and families to grow revenue and census of an assisted living community in alignment with enterprise goals
- Successfully managed and met sales department budgets, drove occupancy growth through strategic plans
- Communicated projections, occupancy numbers with regional directors
- Served as a community representative to facilitate and promote positive relationships through ongoing communication with key stakeholders in the Marion County service area and secondary markets
- Developed and executed business development plans to engage professional partners and prospects
- Management of the Community’s CRM software
- Including responsibilities to meet targets, goals, integrate prospect and referrer management, interpretation of reports to identify opportunities and successes to adapt best practices
- Developed and executed a marketing plan through various strong social media channels to communicate a clear message of the corporate vision and mission
- Developed and executed improvement plan to grow occupancy, ex: apartment upgrades, incentives for prospective residents, and overall community improvements
Coordinator Oncology Program
Ocala Health/HCA
02.2019 - 09.2021
- Serve as a service line community relations representative and facilitate positive provider relations through ongoing communication and community outreach and education through marketing channels and service recovery as indicated
- Assist in strategy and execution of the service line marketing plan driving growth
- Breast Screening volume increase YOY funneling surgical growth and revenues
- Improved pathology processes to improve TAT and increasing physician and patient satisfaction and quality improvement
- Education to primary care and community outreach fueled Lung Screening volume increase YOY by +150% funneling surgical growth, adding revenue, and diagnosing cancer at earlier stages to improve outcomes
- Complete program assessments of Centers of Excellence to leverage quality and program growth
- Cancer Conference improvements including technology enhancements to improve physician engagement and case presentation volume increase
- Monitor & manage the success standards, metrics, and growth of the Oncology program
- Service line growth Case Volume 10.8% NR Var.; 4.2% CM Var
- 7.9%
- Administration responsibilities of the Oncology program with compliance of the Commission on Cancer Standards and overall programmatic development
- Assist RVP and hospital administration with strategic planning
- Support the development and execution of operational tactics
- Assist with local strategy and division strategy alignment
- Shared responsibility to implement and execute accreditation plan for Commission on Cancer
- Spearheaded IP Chemo Admission process improvement plan which decreased inappropriate admission requests
- Plan, coordinate, execute, and document oncology disease specific workgroup meetings for strategic alignment
- Ensure coordination of oncology campus activities to streamline delivery of care
- Established service line meetings to connect internal stakeholders and implement processes improving internal communications with stakeholders
- Assisted with quality improvements and program SMART goals creation and execution
- Contributions to Oncology Services marketing projects
- Oncology calendar – Conceptualization, content organization and design of an annual service line calendar that has been adopted across Division
- Web-site updates – Collaborated with Marketing/PR Director to update content and design of the Oncology Services page, collateral, and multi-channel marketing
- FB Live- Moderator for multiple FB Live as well as creative input and conceptualization of topics and discussions
- Ocala Style Magazine, October 1, 2020– Author, 'Breast Care in the Time of Social Distancing.'
- HCA North Florida Blog, October 6, 2020 – 'Breast Cancer Awareness Month.'
- Educational opportunities – Presenter and facilitator of educational outreach opportunities at the Senior Wellness, area Senior Living Communities and provider relations opportunities
- Relay for Life Participation to enhance community relations and awareness
- Facilitated site evaluation of community partner and approval of clinical trial enrollment leading to higher quality patient care and provider relations improvements
Patient Advocate
WM Community Hospital/HCA
05.2016 - 02.2019
- Responsible for patient experience and satisfaction of twenty-one bed ED
- Maintained overall HCAP scores 75%+
- Initiated strategies for process improvements to elevate patient care
- Initiated communication piece to ED admission holds improving overall satisfaction
- Led patient satisfaction committee bringing initiatives to leadership for QI
- Daily tasks include rounding on patients and families to ensure exceptional communication between staff and the patient utilizing AIDET
- Improved communication scores as well as met required metrics for leadership rounding
- Service recovery
- Closing loops between staff and the patient
- Providing comfort and support to patients and caregivers
- Recommended scripting for initial patient contacts as well as waiting room improvements leading to overall first contact metrics and HCAP scores
- Actively involved in rounding of patient safety and department safety compliance, tracking, and reporting
- Communication to leadership and staff current patient satisfaction scores, successes, and opportunities
Office Manager
Marsh Hearing Center
07.2008 - 06.2014
- Management of daily clinical operations and administration
- Administration duties including medical billing, patient chart management, correspondence, management of the clinic schedule, patient referrals, and phone duties
- Responsible for updating and training of computer system management
- Administration and management of medical billing including coding, transmittal, payment accounting, invoice administration, secondary insurance billing, patient invoicing and payment accounting, pre-authorizations, and management of insurance denials
- Revenue generation and practice growth
- Led growth plans of additional satellite clinics to reach underserved communities adding to revenue and practice growth
- Initiated discounted battery sales program leading to increased practice foot traffic, repeat business, increased retention of patients, increased yearly hearing screening volumes and overall hearing aid sales
- Managed routine Industrial Hearing Screenings for community manufacturers leading to revenue growth and identified high risk patients
- Managed agreements with local ENT providers to facilitate expedition of testing for new patients improving timeliness of care
- Initiated the purchase of OAE technologies typically used only in academic settings to screen high risk infants/children adding revenues, practice growth and reaching underserved and high-risk communities
Pre School Teacher
Presbyterian Pre School
- Provide classroom instruction which including early childhood development critical
Education
Master of Management and Leadership -
Western Governor’s University
Salt Lake City, UT11.2020
Master of Business Administration - Healthcare Management
Western Governor’s University
Salt Lake City, UT12.2018
Bachelor’s Business Administration - Marketing Major
West Virginia University
Morgantown, WV05.1992
Leadership Essentials - undefined
HCA Leadership Institute
07.2021
Master of Science - Human Resources Management
Western Governor's University
05-2025
Skills
- Organizational skills
- Ability to work under pressure
- Multi-tasking
- Attention to detail
- Prioritization
- Meeting deadlines
- Analytical skills
- Strategic planning
- Execution
- Creative process improvement
- Problem-solving
- Action planning
- Recommendations for training
- Collaboration
- Communication skills
- Marketing strategy execution
- Client relations
- Initiative-taking
- Goal driven
- Self-starter
- Adaptability to change
Organizationalaffiliations
ERG: Women of WGU
References
- Sam Rodgers, Senior Manager, LSH Health of Health, Western Governor’s University, Samantha.rodgers@wgu.edu, 866.225.5948 ext 4391
- Teri Niccoli, Manager, HP BS Nursing Pre-Licensure Program, Western Governor’s University, Teri.niccoli@wgu.edu, 1.866.225.5948 Ext 5348
- Aimee Cocolin, Chief Operating Officer, Central Florida Regional Hospital, Aimee.cocolin@hcahealthcare.com, 703-304-6517
Timeline
Enrollment Counselor
Western Governor’s University
01.2023 - Current
Sales Director
The Bridge of Ocala Assisted Living
09.2021 - 04.2022
Coordinator Oncology Program
Ocala Health/HCA
02.2019 - 09.2021
Patient Advocate
WM Community Hospital/HCA
05.2016 - 02.2019
Office Manager
Marsh Hearing Center
07.2008 - 06.2014
Pre School Teacher
Presbyterian Pre School
Master of Business Administration - Healthcare Management
Western Governor’s University
Bachelor’s Business Administration - Marketing Major
West Virginia University
Leadership Essentials - undefined
HCA Leadership Institute
Master of Management and Leadership -
Western Governor’s University
Master of Science - Human Resources Management
Western Governor's University
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