Valerie Steward
Elkins Park,US
Summary
Versatile and compassionate professional with a proven track record in caregiving and law enforcement, exemplified during my tenure at Daughterly Companions. Excelled in providing emotional support and medical record-keeping, enhancing patient quality of life. Demonstrated exceptional dependability and patient companionship, achieving significant improvements in client satisfaction and safety. Experienced non-medical Care Provider offering three years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
36
36
years of professional experience
Work History
Caregiver
Daughterly Companions
12.2022 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Insurance Broker
Kingdom Benefit
04.2016 - 05.2017
- Evaluated accuracy and quality of data entered into agency management system.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Met with prospective customers and business owners in homes, businesses, and other settings.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Called potential clients to set up appointments according to mutual availability.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Generated leads through cold-calling, networking and other outreach methods.
Concierge Supervisor
Lowes Hotels
05.2006 - 10.2009
- Mentored junior staff members to enhance their customer service skills and professional development.
- Facilitated smooth check-in/check-out processes by coordinating closely with the front desk team and other departments as needed.
- Managed scheduling for concierge staff members, balancing workload effectively while accommodating employee needs when possible.
- Provided exceptional assistance to VIP guests, managing unique requests and exceeding expectations consistently.
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Conducted regular team meetings to discuss performance metrics, areas for improvement, and best practices in customer service.
- Promoted positive work environment among employees by encouraging teamwork and open communication leading towards a more productive work atmosphere.
- Assisted with event planning and coordination, ensuring successful execution of on-site events and special occasions.
- Leveraged knowledge of local attractions to create customized itineraries that catered to diverse interests of hotel guests.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
Philadelphia Police Officer
City Of Philadelphia
10.1988 - 02.2003
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Answered emergency calls for help from citizens and business owners.
- Apprehended offenders and conducted interviews and interrogations.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
Education
No Degree - Home Health Aide
Home Health Care Aid
Warrington, United States12.2022
No Degree - Insurance
School Of Insurance
Orlando, United States04.2016
Associate Degree in Criminal Justice - Law Enforcement
Holly Family College/ Philadelphia Police Academy
Philadelphia, United States08.1988
Skills
- Dementia Care
- Patient Assessments
- Elderly Care
- Dependable and Responsible
- Meal Preparation
- Medication Administration
- Medical record-keeping
- Medication and Appointment Reminders
- Care Plan Management
- HIPAA Compliance
- Basic Housekeeping
- Emotional Support
- Patient Companionship
- Care plan assessment
- Personal Hygiene Assistance
Timeline
Caregiver
Daughterly Companions
12.2022 - Current
Insurance Broker
Kingdom Benefit
04.2016 - 05.2017
Concierge Supervisor
Lowes Hotels
05.2006 - 10.2009
Philadelphia Police Officer
City Of Philadelphia
10.1988 - 02.2003
No Degree - Home Health Aide
Home Health Care Aid
No Degree - Insurance
School Of Insurance
Associate Degree in Criminal Justice - Law Enforcement
Holly Family College/ Philadelphia Police Academy
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