Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Straub

Austin,TX

Summary

Dynamic Road Supervisor at MTM Transit/Cap Metro with strong communication skills and a proven track record in team leadership. Enhanced safety compliance and staff training, fostering a culture of accountability. Recognized for improving operational efficiency and promoting teamwork, while effectively managing emergency response planning and conflict resolution.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Professional in transportation management with strong track record of ensuring operational efficiency and safety. Skilled in coordinating logistics, supervising team activities, and adapting to changing needs. Known for fostering team collaboration and achieving consistent results. Reliable and prepared to make significant impact in role.

Overview

10
10
years of professional experience

Work History

Road Supervisor

MTM Transit/Cap Metro
12.2022 - Current
  • Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
  • Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
  • Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
  • Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
  • Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
  • Supported overall department goals by maintaining accurate records of personnel, equipment, and work completed.
  • Maintained up-to-date knowledge of industry trends, incorporating best practices into daily operations where feasible.
  • Participated in professional development opportunities, building new skills and staying current with industry advancements.

Paratransit Operator

MTM Transit/Cap Metro
07.2020 - 12.2022
  • Developed strong relationships with regular passengers, fostering trust and reliability in the service provided.
  • Participated in performance evaluations, using constructive feedback to set goals for personal and professional growth.
  • Ensured passenger safety during emergencies by following established protocols and procedures diligently.
  • Proactively addressed any potential vehicle maintenance issues, scheduling necessary repairs to prevent disruptions in service.
  • Fostered inclusive environments for diverse groups of passengers through compassionate assistance tailored toward individual needs.
  • Supported fellow team members as needed, demonstrating flexibility in adapting to changing tasks or roles within the organization.
  • Trained new paratransit operators on essential job functions including driving techniques, customer service skills, record-keeping responsibilities.
  • Completed incident reports accurately and within required timeframes to maintain compliance with company policies and regulations.
  • Managed challenging situations involving difficult passengers or unexpected events calmly and professionally, ensuring minimal disruptions to service quality.
  • Maintained accurate records of trips, mileage, and passenger information for organizational efficiency and regulatory compliance.
  • Contributed to continuous improvement initiatives by sharing feedback on operational challenges or areas for potential enhancement during team meetings or discussions with management.
  • Enhanced safety measures by conducting thorough pre-trip vehicle inspections and addressing potential issues promptly.
  • Assisted passengers with boarding and disembarking the vehicle, ensuring their comfort and well-being throughout the journey.
  • Upheld company standards of professionalism and confidentiality when handling sensitive passenger information or discussing incidents with supervisors.
  • Improved passenger satisfaction by providing timely and efficient transportation services to individuals with disabilities.
  • Reduced customer complaints by consistently adhering to established routes and schedules.
  • Operated various types of paratransit vehicles proficiently while adhering to traffic laws at all times.
  • Demonstrated excellent communication skills when interacting with passengers, colleagues, and supervisors to maintain a positive work environment.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Operated with safety and skill to avoid accidents and delays.
  • Followed company policies and procedures and maintained compliance with standards.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Maintained clean and neat shuttle for passenger comfort.
  • Accepted and processed fares.
  • Delivered passengers to destinations safely and on time.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Followed applicable traffic regulations and traffic laws.
  • Developed deep knowledge of local routes and area destinations.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Responded with ease to sudden changes in routes and schedules.
  • Communicated with passengers regarding estimated time of arrival.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Assisted elderly and disabled passengers entering and exiting shuttle.

Special Needs Bus Monitor

Leander ISD
10.2017 - 07.2020
  • Monitored environmental factors such as temperature control within the bus, ensuring a comfortable and safe atmosphere for all passengers.
  • Enhanced student well-being by promptly addressing any health or medical concerns that arose during transportation and notifying appropriate parties as needed.
  • Developed strong rapport with students by consistently demonstrating patience, empathy, and understanding of their unique requirements.
  • Contributed to efficient operation by promptly reporting any mechanical or safety concerns related to the bus equipment or its operation.
  • Assisted students in using assistive devices such as wheelchairs or lifts when necessary, ensuring their safe transport on the bus.
  • Demonstrated flexibility by adapting to changes in routes or schedules as needed, prioritizing the needs of special needs students throughout their transportation experience.
  • Provided one-on-one support for students with specific needs, enhancing their overall comfort and well-being during transportation.
  • Promoted a positive atmosphere on the bus through engaging activities that encouraged social interaction among students while en route to school or home.
  • Maintained a clean and sanitary environment within the bus, contributing to a welcoming space for students.
  • Participated in ongoing training programs to stay up-to-date on best practices for working with special needs students, ensuring the highest quality care possible.
  • Improved student safety by closely monitoring their behavior and ensuring compliance with bus rules.
  • Collaborated with bus drivers to create a positive transportation environment, resulting in fewer behavioral issues during transit.
  • Participated in regular team meetings with other bus monitors, drivers, and school staff to discuss best practices and ensure quality service delivery.
  • Fostered strong relationships with school staff members to facilitate seamless transitions from classroom settings to transportation services for special needs students.
  • Assisted special needs students in boarding and disembarking the bus, ensuring a smooth and comfortable experience.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
  • Lifted and moved students to optimize comfort.
  • Operated lift and secured wheelchair to maximize student safety and stability.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
  • Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
  • Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
  • Checked to make sure students boarded correct bus, particularly for younger children.
  • Maintained clean, tidy and obstruction-free bus interior.
  • Cultivated trusting relationships with transported students and guardians.
  • Accompanied driver throughout assigned routes on each school day.
  • Calmed unruly students during bus rides and helped prevent repeated disruptions.
  • Helped load and unload disabled and non-ambulatory passengers.
  • Taught and modeled safe bus riding practices to students.

Child Watch Attendant

Burn Boot Camp
10.2016 - 05.2020
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Collaborated with parents to discuss their child''s progress, address concerns, and provide recommendations for at-home support.
  • Supported child development through age-appropriate play and learning opportunities tailored to individual needs.
  • Participated in ongoing professional development opportunities such as workshops, webinars, or conferences focused on best practices in childcare provision.
  • Reduced instances of behavioral issues by implementing consistent rules and consequences in accordance with program policies.
  • Encouraged independence in young children through skill-building activities like self-feeding, dressing, or potty training.
  • Contributed ideas regularly during team meetings aimed at improving the overall quality of care provided within the childcare center.
  • Organized and maintained an inventory of toys, games, and learning materials; routinely rotating items to keep the environment fresh and engaging for children.
  • Managed emergency situations calmly and effectively, ensuring the safety of all children in attendance.
  • Maintained detailed records of each child''s attendance, medical information, and special needs to ensure their wellbeing.
  • Acted as a positive role model for children by demonstrating respectful behavior, good manners, and a strong work ethic.
  • Provided a nurturing environment for children, offering comfort and guidance during emotional moments.
  • Developed strong relationships with families, fostering trust and open communication between staff members and parents.
  • Promoted good hygiene habits among children by teaching proper hand-washing techniques and maintaining a clean facility.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Encouraged children to develop healthy social and emotional skills.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Worked with children to develop good cognitive, physical and language skills.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Implemented daily routines and activities to stimulate and engage children.
  • Provided support and guidance to children in conflict resolution.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Encouraged children's emotional and social development.
  • Responded to inquiries from parents and guardians.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.

Private Nanny

Shaffer Family
09.2015 - 10.2017
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Adapted caregiving approaches based on individual needs of each child to provide personalized support.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Planned special outings or themed days around children's interests or areas of study in their school curriculum.
  • Taught children everyday skills and language.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Taught children basic life skills, manners and personal hygiene.
  • Assisted with light housekeeping duties as well as running errands.
  • Provided developmentally appropriate activities for children.
  • Transported children to and from activities using personal or family vehicle.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Supervised children on playground to help develop physical and social skills.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Regularly traveled with family to help with vacation activities and childcare.

Education

Associate of Science - Biological Sciences

Edison Community College
Punta Gorda, FL
08-1991

Skills

  • Strong communication skills
  • Team leadership
  • Safety compliance
  • Staff training and development
  • Time management mastery
  • Emergency response planning
  • Conflict resolution techniques
  • ADA compliance
  • Incident investigation procedures
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Workplace safety
  • Excellent communication
  • Active listening
  • Relationship building

Timeline

Road Supervisor

MTM Transit/Cap Metro
12.2022 - Current

Paratransit Operator

MTM Transit/Cap Metro
07.2020 - 12.2022

Special Needs Bus Monitor

Leander ISD
10.2017 - 07.2020

Child Watch Attendant

Burn Boot Camp
10.2016 - 05.2020

Private Nanny

Shaffer Family
09.2015 - 10.2017

Associate of Science - Biological Sciences

Edison Community College

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