Valerie Suarez
Bellflower,CA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations as a motivated leader. Skilled in teaching new concepts, best practice strategies., and assigning tasks. Efficiently trains employees, provides feedback, mediates interpersonal conflicts and implements company procedures. Excellent communication and listening skills. Provides leadership and vision which drives team to meet goals. Self-motivated professional who quickly masters new technology to drive process improvements. Strong team player with excellent communication and collaborative abilities.
Overview
11
11
years of professional experience
Work History
Patient Services Advocate
AltaMed Health Services
03.2023 - Current
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Assisted with outreach MHA/IHA calls to schedule future appointments.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions to issues.
- Assisted patients with insurance claims, explaining coverage details, and payment options.
- Maintained accurate patient records, ensuring confidentiality, and compliance with HIPAA regulations.
- Collaborated with healthcare professionals to ensure a seamless patient experience from check-in to follow up.
- Educated patients on available resources, such as financial assistance programs and support groups.
Guest Relations Specialist/ PBX
College Medical Center
08.2021 - 03.2023
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
- Announce codes over intercom
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Streamlined call processing time with the effective usage of PBX software and hardware systems.
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
- Updated staff directories regularly, guaranteeing accurate contact information for efficient call transfers.
Patient Transport/ Dispatcher Supervisor
Martin Luther King Community Hospital
03.2017 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monthly rounding using the dove application.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Dispatch calls to transporters.
- Led team huddles w/ multiple departments.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
EVS Aide
St. Mary’s Medical Center
03.2016 - 05.2017
- Reduced infection rates by thoroughly disinfecting patient rooms, restrooms, and common areas according to established protocols.
- Enhanced patient satisfaction by consistently maintaining a clean and safe environment in all hospital areas.
- Supported efficient hospital operations by promptly responding to requests for assistance from nursing staff and other departments.
- Improved overall cleanliness by effectively utilizing appropriate cleaning chemicals, tools, and techniques for various surfaces and materials.
- Assisted with patient room turnover, ensuring timely availability of clean rooms for new admissions or transfers.
EVS Tech
Orange County Global Medical Center
10.2015 - 03.2016
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
- Improved sanitation practices by regularly inspecting and evaluating the cleanliness of the facility.
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
Housekeeping
Centinela Skilled Nursing Home
11.2014 - 10.2015
- Clean residents rooms and employee offices.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
Residential Home Cleaner
HomeJoy Cleaning
06.2014 - 10.2014
- Improved client satisfaction by providing thorough and efficient cleaning services tailored to individual preferences.
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Consistently met deadlines, ensuring clients'' homes were cleaned and organized within their specified timeframes.
- Maintained a safe and healthy home environment through the proper use of eco-friendly cleaning products.
Direct Care Staff
Quality Of Life Services
01.2014 - 06.2014
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
Housekeeping/ Laundry/ Janitorial
Healthcare Services Group, Inc.
02.2013 - 11.2013
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
Education
Bachelor of Science - Nursing
Long Beach City College
Long Beach, CADiploma -
Downey High School
Downey, CA06.2011
Skills
- Bilingual in English and Spanish
- Quick learner
- Team player
- Customer Service
- Schedule Development
- Staff Management
- Complex Problem-Solving
- Policy Enforcement
Volunteer Experience
Downey High School, Downey, CA, 2009, 2011, Teacher Assistant, Worked with special needs children from the ages of 14-18.
Timeline
Patient Services Advocate
AltaMed Health Services
03.2023 - Current
Guest Relations Specialist/ PBX
College Medical Center
08.2021 - 03.2023
Patient Transport/ Dispatcher Supervisor
Martin Luther King Community Hospital
03.2017 - 03.2023
EVS Aide
St. Mary’s Medical Center
03.2016 - 05.2017
EVS Tech
Orange County Global Medical Center
10.2015 - 03.2016
Housekeeping
Centinela Skilled Nursing Home
11.2014 - 10.2015
Residential Home Cleaner
HomeJoy Cleaning
06.2014 - 10.2014
Direct Care Staff
Quality Of Life Services
01.2014 - 06.2014
Housekeeping/ Laundry/ Janitorial
Healthcare Services Group, Inc.
02.2013 - 11.2013
Bachelor of Science - Nursing
Long Beach City College
Diploma -
Downey High School
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