Valerie Summerall
Jackson,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in call center represntative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Remote Customer Service Representative
Cspire Wireless
01.2018 - 10.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Phlebotomist Technician
St Dominic's Hospital
01.2006 - 01.2018
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized daily work based on collection priority.
- Monitored patients for reactions and verified sample quality.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Education
Certified Phlebotomist Tech - Health And Wellness
Hinds Community College
Raymond, MS03.2017
High School Diploma -
Bailey Magnet High School
Jackson,MS05.2006
Skills
- Report Generation
- Paperwork Processing
- Consultative Sales
- Product Knowledge
- Appointment Scheduling
- Upselling and Cross-Selling
- Account Updating
- Call Management
- Data Entry
- Complaint Resolution
- Data Collection
- Brand Representation
- Stocking and Replenishing
- Conflict Mediation
- Order Fulfillment
- Quality Control
- Sales Closing
- Product Promotion
- Shipping Procedures Understanding
- Report Preparation
- Prioritization
- Multi-Line Phone Talent
- Customer Relationship Management (CRM)
- Problem-Solving Abilities
- Proofreading
- Credit Adjustments
- Coordination
- Delivery Scheduling
- Report Transcription
- Report Creation
- Clerical Support
- Call Center Operations
- Critical Thinking
- Documentation
- Professional Telephone Demeanor
- Reading Comprehension
- Product and Service Solutions
- Document Control
- Customer service specialist
- Customer service skills
- Exceptional customer service
- Customer service understanding
- Customer service-focused
- Customer service experience
- Customer service support
- Efficient customer service expert
- Customer service awareness
- Adherence to high customer service standards
- Call center customer service
- Excellent customer service
- High-quality customer service
- Customer service professional
Timeline
Remote Customer Service Representative
Cspire Wireless
01.2018 - 10.2023
Phlebotomist Technician
St Dominic's Hospital
01.2006 - 01.2018
Certified Phlebotomist Tech - Health And Wellness
Hinds Community College
High School Diploma -
Bailey Magnet High School
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