Valerie Suszynski
Mount Laurel,NJ
Summary
Reliable, dedicated, & skilled employee with excellent communication and good judgment. Willing to learn and committed to staying on task.
Overview
3
3
years of professional experience
Work History
Head Hostess
Ruby Tuesday
Mount Laurel, NJ
08.2024 - 01.2025
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Assigned patrons to suitable tables according to server rotation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Answered telephone to provide dining information and take reservations.
- Served as the primary contact for vendors providing supplies or services for the restaurant.
- Greeted customers, answered questions and recommended specials to increase profits.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Ensured compliance with all health department regulations related to food safety and sanitation standards.
- Resolved conflicts between customers in an efficient and professional manner.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Calculated charges, issued table checks, and collected payments from customers.
- Ensured that the dining room was always clean, organized, and presentable.
- Collaborated with other departments to coordinate events or services as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Adhered strictly to health codes by ensuring all food preparation areas were clean at all times.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Directed patrons to lounges and waiting areas.
Seasonal Customer Service Associate
Five Below
Mount Laurel, New Jersey
11.2023 - 12.2023
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Customer Service Associate
Walgreens
Mount Laurel, New Jersey
09.2022 - 10.2023
- Cashier
- Put merchandise in proper locations in store
- Direct customers to proper locations
- Worked in photo department to package & properly dispense photos
- Calming Unhappy customers & maintaining a Positive Thinking Mindset
- Face store / Taking out trash
PM Crew
Peachwave Frozen Yogurt
Mount Laurel, United States
05.2022 - 09.2022
- Maintenance: wiping tables, filling napkins, keeping up with toppings, filling yogurts, washing dishes, etc.)
- Great Customer Service Skills! (working the register , satisfying unhappy customers, & finding beneficial solutions for both parties).
- Proper money dispensing & accurate counting.
- Making yogurts & food preparation.
- Forming relationships with customers/coworkers to provide a happier work environment/experience.
- Increased loyalty members & promos.
Education
Associates of Health Sciences -
RCBC - Rowan College of Burlington County
Mount Laurel, NJ09-2026
High School Diploma -
Lenape High School
235 Hartford Rd, Medford, Nj 0805505.2023
Skills
- Great Customer Service & Communication skills
- Reliable & Dependable
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Quick Thinking for Emergencies or Unhappy Experiences
- Quick Visual Learner & Hands on
- Flexible Schedule
- Excellent Attention to Detail
- Patient and Empathetic
- Quick, but Efficient
- Performance Improvement
- Willingness to learn & utilize teamwork effectively
- Self-management
- Stress management & Organization
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Early High School graduate
Timeline
Head Hostess
Ruby Tuesday
08.2024 - 01.2025
Seasonal Customer Service Associate
Five Below
11.2023 - 12.2023
Customer Service Associate
Walgreens
09.2022 - 10.2023
PM Crew
Peachwave Frozen Yogurt
05.2022 - 09.2022
Associates of Health Sciences -
RCBC - Rowan College of Burlington County
High School Diploma -
Lenape High School
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