Valerie Swiger
Morgantown,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities. Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
19
19
years of professional experience
Work History
Surgery Scheduler/Office Administrative Assistant
WVU Medicine Children's
Morgantown, WV
12.2016 - Current
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Created and managed surgical schedules for multiple surgeons.
- Monitored and updated patient records in the electronic medical record system.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Adhered to HIPAA guidelines when handling confidential information.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Located scheduling barriers and implemented appropriate solutions.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Coordinated with surgeons in order to ensure that all necessary supplies are available in the operating room before a procedure begins.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
- Managed office supplies inventory and placed orders when necessary.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Proofread content for typo-free emails and documentation.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Surgical Scheduler
CAMC General Hospital
Charleston, West
02.2012 - 11.2016
- Performed data entry into various computer systems related to surgical scheduling activities.
- Developed a comprehensive tracking system for all scheduled surgeries, ensuring timely completion of paperwork.
- Ensured that all necessary documentation was completed accurately prior to surgery date.
- Acted as liaison between surgeons, anesthesiologists, nurses and other medical staff regarding surgical schedules.
- Managed incoming calls from physicians' offices requesting surgical services.
- Resolved conflicts in scheduling by working closely with nursing personnel and hospital administration.
- Provided assistance with post-operative follow up visits when needed.
- Verified insurance eligibility and coverage prior to surgery.
- Maintained detailed logs of patient information such as name, procedure type, insurance provider and estimated duration of operation.
- Provided guidance to new employees on proper protocol related to scheduling surgeries.
- Coordinated with physicians' offices on scheduling changes or cancellations due to emergency cases or patient cancellations.
- Collaborated with medical staff on creating a plan for efficient use of resources throughout the day.
- Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
- Communicated with patients and family members to provide updates on scheduled dates and times of operations.
- Conveyed information to patients about arrival times and preoperative procedures.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Routed case confirmations and made schedule updates each day.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Located scheduling barriers and implemented appropriate solutions.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
Sales Asso
Verizon Wireless
Ripley , WV
02.2009 - 02.2012
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided technical assistance when needed during installation of products purchased by customers.
Sales Associate
Verizon Wireless
Bridgeport, WV
07.2007 - 02.2009
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Built and maintained relationships with peers and upper management to drive team success.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
Assistant Manager
Ritz Camera
Bridgeport, WV
07.2005 - 11.2008
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Tracked sales performance metrics to identify trends in market place.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Described merchandise and explained use, operation and care.
Education
Associate of Arts - Sociology
Southern New Hampshire University
Hooksett, NH05-2022
Skills
- Office workflow support
- Schedule Coordination
- Organizational Skills
- Task Prioritization
- Customer Service
- Scheduling Tests and Procedures
- Patient Scheduling
- Calendar and Appointment Management
- Teamwork and Collaboration
- Excellent Communication
- Time Management
- Problem-solving abilities
- Reliability
- Self Motivation
- Active Listening
Timeline
Surgery Scheduler/Office Administrative Assistant
WVU Medicine Children's
12.2016 - Current
Surgical Scheduler
CAMC General Hospital
02.2012 - 11.2016
Sales Asso
Verizon Wireless
02.2009 - 02.2012
Sales Associate
Verizon Wireless
07.2007 - 02.2009
Assistant Manager
Ritz Camera
07.2005 - 11.2008
Associate of Arts - Sociology
Southern New Hampshire University
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