Valerie Takashima
Las Vegas,NV
Summary
Streamlining processes and fostering strong analyze data client relationships led to improved approval rates and profitability, showcasing my ability to deliver results and manage complex projects effectively. Successful at reviewing suspicious activities and uncovering fraud. Excellent reporting and documentation skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Fraud Investigation Analyst position. Ready to help team achieve company goals.
Overview
34
34
years of professional experience
Work History
HOME MORTGAGE CONSULTANT, BUSINESS/PERSONAL BANKER
WELLS FARGO
12.2009 - Current
- Enhanced customer satisfaction by providing tailored mortgage solutions to fit individual needs.
- Streamlined the loan application process for faster approvals and reduced wait times.
- Collaborated with underwriters to ensure accurate and timely loan processing, resulting in a higher approval rate.
- Managed a diverse client portfolio, ensuring positive experiences and long-term relationships.
- Increased client satisfaction by providing tailored financial solutions and personalized banking services.
- Enhanced customer retention through building strong relationships and addressing concerns promptly.
LEAD MANAGER, ASSIST MANAGER, OPERATION MANAGER
BANK OF AMERICA
03.1990 - 09.2009
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
BANKER, CUSTOMER SERVICE REPRESENTATIVE, TELLER
BANK OF AMERICA
03.1990 - 09.1990
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Education
CERTIFICATE - Business
Honolulu Community College
Honolulu, HIHEALTH & LIFE INSURANCE CERTIFICATE -
KAPALAN PROFESSIONAL SCHOOLS
Las VegasHigh School Diploma -
Pearl City High School
Pearl City, HI06.1980
Skills
- Proficient in developing and maintaining detailed administrative procedural processes that reduce redundancy and improve accuracy and efficiency to achieve organizational objectives
- Exceptional verbal, written, and communication skills
- Time management and excellent organizational skills
- Project management, daily planning, and coordination of daily operations
- Highly focused and results oriented in complex issues, deadline driven, and problem resolve
- Dependable and reliable
- Teachable and coachable
- Process Improvement
- Document analysis
- Problem-Solving
- Internal Auditing
- Professionalism
- Problem-solving abilities
- Analytical Thinking
COMMUNITY AFFLIATIONS
New Hope Las Vegas, Coordination of Volunteers
VAREP, Volunteer
Juvenile Diabetes, Coordinator of Volunteers
March of Dimes, Volunteer
United Way, Volunteer
Timeline
HOME MORTGAGE CONSULTANT, BUSINESS/PERSONAL BANKER
WELLS FARGO
12.2009 - Current
LEAD MANAGER, ASSIST MANAGER, OPERATION MANAGER
BANK OF AMERICA
03.1990 - 09.2009
BANKER, CUSTOMER SERVICE REPRESENTATIVE, TELLER
BANK OF AMERICA
03.1990 - 09.1990
CERTIFICATE - Business
Honolulu Community College
HEALTH & LIFE INSURANCE CERTIFICATE -
KAPALAN PROFESSIONAL SCHOOLS
High School Diploma -
Pearl City High School
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