VALERIE TALAVERA
Tri-Cities
Summary
Administrative and Office Support Professional with experience in calendar management, CRM systems, scheduling coordination, document processing, and compliance recordkeeping. Proven ability to manage high-volume communications, support leadership operations, and maintain organized administrative workflows in fast-paced business environments. Currently pursuing an Associate Degree in Business.
Overview
4
4
years of professional experience
Work History
Insurance Customer Service Representative
State Farm
- Current
- Manage client communications via phone, email, and in-person interactions in a high-volume office environment.
- Coordinate appointments, renewal consultations, and follow-up communications using structured calendar systems.
- Maintain and update client records within CRM and agency management platforms.
- Process policy documentation, endorsements, billing transactions, and compliance-related records.
- Prepare and distribute mailed and electronic correspondence, including policy documents and official notices.
- Support agents with documentation preparation, reporting, and administrative workflow management.
Process Assistant (Assistant Manager)
Amazon.com Services LLC
01.2024 - 01.2025
- Coordinated scheduling and workforce planning for 150+ associates.
- Maintained attendance tracking, performance reports, and operational documentation.
- Led structured team meetings and communicated updates across departments.
- Analyzed daily performance metrics to support leadership decision-making.
Learning Ambassador
Amazon.com Services LLC
01.2024 - 12.2024
- Scheduled and facilitated onboarding sessions and compliance training programs.
- Maintained accurate training documentation and internal records.
- Supported cross-department communication and procedural clarity.
Retail Merchandiser / Department Lead
Griggs ACE Hardware
01.2022 - 12.2024
- Developed and managed weekly staff schedules using Excel.
- Coordinated project timelines and maintained internal documentation.
- Supported administrative reporting and vendor-related correspondence.
- Balanced customer service with operational and documentation responsibilities.
Education
Associate of Business -
Columbia Basin College
Pasco, WA 09.2025 - 02.2026
High School Diploma -
Skills
- Administrative Operations
- Calendar & Appointment Scheduling
- CRM Database Management
- Document & Records Control
- Professional Correspondence & Mailing
- Data Entry & Reporting
- Compliance Documentation
- Customer Satisfaction
- Performance tracking
- Training facilitation
- Team collaboration
- Billing transactions
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Licensed Insurance Agent
Timeline
Associate of Business -
Columbia Basin College
09.2025 - 02.2026
Process Assistant (Assistant Manager)
Amazon.com Services LLC
01.2024 - 01.2025
Learning Ambassador
Amazon.com Services LLC
01.2024 - 12.2024
Retail Merchandiser / Department Lead
Griggs ACE Hardware
01.2022 - 12.2024
Insurance Customer Service Representative
State Farm
- Current