Valerie Tartas
Customer Service Specialist
Kissimmee,FL
Summary
Bilingual Customer Service professional with knowledge of service delivery and proven multitasking abilities, adept at providing detailed and correct information to inquiring customers in a polite and helpful demeanor. Skilled in front desk management and call routing. Proficient in use of Microsoft Office and coordinating calenders and schedules. Self motivated and a true team player
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
PBX Operator
HCA Florida Poinciana Hospital
Kissimmee , FL
2021.07 - Current
- Set up and maintain complex communication systems such as PBXs, intercoms, and public address systems
- Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- Determine nature of inquiries and provide general information
- Connect calls to required extension, re-direct them to another number or place them in waiting queue and/or take message if desired number is busy
- Provide external connections for staff and answer internal queries directed to switchboard
- Carry out other clerical, secretarial or receptionist duties as required (e.g. Keyboarding and data entry)
- Provide information to callers and, if necessary, check computerized listings of phone numbers
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Maintained up-to-date knowledge of emergency call procedures
- Answer queries from callers about Hospital or patient areas
- Provide connections to mobile phones
- Operate paging systems and intercoms to communicate with medical staff during emergency services
- Provide connections to police, ambulance or fire department when emergencies are reported
- Answer calls on faults and carry out automated diagnostic tests with other telecommunication staff
- Coordinate efforts with housekeeping staff to ensure proper and constant cleanup of front desk and surrounding areas
- Provide leadership by projecting positive attitude and learning incentives
- Deal with problem situations in professional manner and adequately communicates pertinent information so overall work environment is created that lends itself to best interest of Hospital department personnel
- Trained and mentored new PBX operations employees
Patient Safety Screener/PPE Steward/Patient Safety Attendant
Poinciana Medical Center
Kissimmee , FL
2020.08 - 2021.07
- Operating station designed to control access of individuals that present to facility access point
- Ensure patient and staff environment is free of potential exposure to respiratory illnesses and infectious diseases
- Distribute and log any personal protective equipment requested by staff
- Assist patient with nutrition needs as necessary under direction of Registered Nurse
- Accompany patient to diagnostic testing and procedures and maintain observation of patient during tests or procedures
- Never leave patient alone unless instructed to by nurse
- For Baker’s Act, patient can never be left alone for any reason
- Receive report from Registered Nurse and previous Patient Safety Attendant and give report to Registered Nurse and oncoming Patient Safety Attendant before leaving
- Utilize Safe Patient Room Environment Checklist with every change of staff or transfer of care as part of hand off for Baker Act, behavioral health, and suicide risk patients
- Observe for any changes in patient’s behaviors or actions and immediately report them to Registered Nurse.
Receptionist/Cashier
Starling Chevrolet of Orlando
Orlando , FL
2020.02 - 2020.07
- Answered central telephone system and directed calls accordingly
- Managed over 100 incoming calls per day
- Provided callers with address, directions, company website and related information
- Resolved customer problems and complaints
- Maintained confidentiality of information regarding clients and company
- Sorted, received and distributed mail correspondence between departments and personnel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Restocked supplies and submitted purchase orders to maintain stock levels
- Kept reception area clean and neat to give visitors positive first impression
- Scheduled and confirmed appointments and meetings for senior management team
- Provided clerical support to company employees by copying, faxing and filing documents
- Responded to inquiries from callers seeking information
- Troubleshot copy machines and printers and scheduled service as needed
- Answered phone promptly and directed incoming calls to correct offices
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Distributing job applications and creating hiring packets for all new hires
- Collected and authorized payments of guests
Medical Assistant/Extern
Vital Sign Physician
Kissimmee , FL
2019.06 - 2019.07
- Answered central telephone system and directed calls accordingly
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Directed patients to exam rooms, fielded questions, obtained vital signs and prepared for physician examinations
- Ambulated, turned and positioned patients
- Obtained client medical history, medication information, symptoms and allergies
- Sanitized, restocked and organized exam rooms and medical equipment
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Establish communication with pharmacies to submit prescriptions and refills
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing and collect co-payments as necessary
- Create receipts and record for payments received and filing such accordingly
- Answered central telephone system and directed calls accordingly
- Organize and send billing and EOBs to designated Billing department
- Utilize Availity system for verification of patient’s insurance
- Received, sorted and distributed incoming mail
BDC Agent/Receptionist
Starling Chevrolet of Orlando
Orlando , FL
2015.03 - 2017.08
- Respond to internet inquiries with accuracy, courtesy and professionalism
- Opened new accounts and documented personal, demographic and payment information in system
- Set up appointments with interested customers according to schedule availability for sales and service departments
- Conduct phone surveys to assess customer preference and quality of experience
- Made average of 100 outbound and inbound calls per day
- Compile all necessary reports in timely manner to meet deadline
- Exhibit ethical behavior and provide high degree of customer satisfaction
- Developed sales pipeline and business opportunities through networking, cold calling and referrals
- Worked with sales department to develop sales strategies and techniques
- Developed strong business relationships to provide service and value beyond customer expectations
- Identified and solved problems with minimal guidance to minimize disruptions to business
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
Education
Registered Medical Assistant -
Osceola Technical College
2018.08 - 2019.07
High School Diploma - undefined
Colegio Santa Rosa Superior
2011.01 - 2014.05
Skills
Handling Multi-line telephone system
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PBX Operator
HCA Florida Poinciana Hospital
2021.07 - Current
Patient Safety Screener/PPE Steward/Patient Safety Attendant
Poinciana Medical Center
2020.08 - 2021.07
Receptionist/Cashier
Starling Chevrolet of Orlando
2020.02 - 2020.07
Medical Assistant/Extern
Vital Sign Physician
2019.06 - 2019.07
Registered Medical Assistant -
Osceola Technical College
2018.08 - 2019.07
BDC Agent/Receptionist
Starling Chevrolet of Orlando
2015.03 - 2017.08
High School Diploma - undefined
Colegio Santa Rosa Superior
2011.01 - 2014.05
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