Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Shiftkey
07.2024 - Current
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Medical Assistant
Kymera Independent Physicians
03.2023 - 07.2024
Assisted physicians and nurses in patient examinations, procedures, and treatments
Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
Performed basic laboratory tests including collecting specimens and conducting routine tests
Managed patient medical records by accurately documenting information in electronic health record systems
Scheduled appointments for patients, coordinating with other departments as needed
Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
Maintained inventory of medical supplies and equipment to ensure availability when needed
Coordinated referrals to specialists or other healthcare providers based on physician recommendations
Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
Contributed to a positive work environment through effective communication with colleagues
Aided in training new medical assistants on office protocols and clinical procedures
Assisted with administrative tasks such as filing documents or processing paperwork
Responded quickly during emergencies or urgent situations within the clinic setting
Maintained a clean and organized work area to ensure safety and efficiency in daily operations
Assisted with patient billing processes, including verifying insurance coverage and submitting claims
Human Resources Assistant
Roswell Job Corps Center
02.2022 - 03.2023
Perform administrative duties, such as maintaining employee database and sorting emails for the HR department
Maintain proper records of employee attendance and leaves
Assist HR Manager in policy formulation, hiring and salary administration
Submit online job postings, shortlist candidates and schedule job interviews
Coordinate orientation and training sessions for new employees
Ensure smooth communication with employees and timely resolution to their queries
CNA - Certified Nursing Assistant
Tobosa Developmental Services
01.2018 - 10.2022
Provide daily nursing care and services that support the care delivered to patients in the facility
Deliver care services to patients including Oral/Hygiene care and Daily activities
Assistance with bathing
Changing linens
Properly positioning patients
Offering hydration
Checking in on patients in the morning and night
Taking/ recording vital signs
May perform other similar duties as assigned by the nursing department when necessary
Resource Specialist
Pioneer Bank
07.2020 - 02.2022
Provide accurate, friendly, and professional service to Bank customers
Perform teller functions in accordance with established bank policies and procedures
Process customer deposits, cash checks, issue official checks
Balance daily work and research differences where applicable
Process electronic, business and mobile banking transactions
Open and close accounts, perform maintenance on accounts
Identify customer needs and suggest appropriate bank products & services
Utilize business equipment, multi-line phones, filing systems, and systems related to electronic wire services
Work Study
EASTERN NEW MEXICO UNIVERSITY ROSWELL
08.2020 - 01.2022
Welcome and greet visitors with courtesy and professionalism to the Enrollment Cen
Assist students in setting appointments utilizing the online system/ notify staff of arrived students
Provide a high level of customer service assistance
Intake incoming inquiries in order to direct visitors to the correct offices or staff
Review Enrollment Management and University websites to remain up to date with current information
Assist with special projects dealing with customer service and marketing
Provide general assistance and support to the Director by providing student services assistance including peer guidance counseling, tutorial services, and job development and placement assistance to current students and graduates
Advise graduates of employment opportunities
Assist the Director in the collection and recording of placement information
Assist the Director with retention counseling initiatives
Report any student or graduate concerns or problems to the Director
Certified Nursing Assistant
Sunset Nursing Home
03.2013 - 07.2020
Answered patient calls and kept records up to date
Checked in on patients in the morning and night to take and record vital signs
Provided daily nursing care and services that support the care delivered to patients in the facility
Assisted with bathing, feeding, and dressing patients
Changed linens, properly positioned patients, and offered hydration
Examined patients for bruises, blood in urine, or other injuries/wounds
Cleaned and sanitized patient areas
Set up medical equipment and assisted nurses
Education
Certified Nursing Assistant -
Eastern New Mexico University
Diploma - undefined
Goddard High School
01.2010
Skills
Software troubleshooting
Medical Records
Facilities Management
Infection Control Training
Office Management
Customer service
Microsoft Outlook
IT
Computer literacy
Calendar management
Clinical laboratory experience
Medical Billing
HIPAA
Personal assistant experience
Active Directory
Human Resources
Medical office experience
Google Suite
Assessments
Flexibility — Proficient
June2024
Adapting behaviors or ways of working in response to new conditions
Full results: Proficient
Working with MS Word documents — Proficient
October2021
Knowledge of various Microsoft Word features, functions, and techniques
Nursing assistant skills — Proficient
July2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures
Customer service — Proficient
June2020
Identifying and resolving common customer issues
Written communication — Proficient
Best practices for writing, including grammar, style, clarity, and brevity