Valerie Taylor
St Louis
Summary
Results-driven leader with expertise in policy analysis, program implementation, and stakeholder engagement. Proven ability to enhance operational efficiency and drive strategic initiatives that improve service delivery.
Overview
32
32
years of professional experience
Work History
Assistant Deputy Director Field Operations
MO Dept of Social Services
St Louis, MO
10.2016 - 07.2025
- Directed strategic initiatives to enhance program efficiency and service delivery across multiple departments.
- Collaborated with cross-functional teams to develop policies that improved client satisfaction and operational outcomes.
- Mentored junior staff, fostering professional growth and ensuring adherence to departmental standards and best practices.
- Analyzed program data to identify trends, driving informed decision-making and resource allocation for social services initiatives.
- Evaluated existing processes, recommending enhancements that streamlined workflows and increased overall productivity within the department.
- Established strong relationships with stakeholders, facilitating seamless communication and collaboration throughout projects'' lifecycle.
- Cultivated a high-performing team culture that emphasized collaboration, open communication, and proactive problem-solving – ultimately contributing to greater overall organizational success.
- Championed continuous improvement efforts by identifying areas of opportunity for process optimization or technology enhancements.
- Implemented innovative solutions to overcome challenges, resulting in the successful completion of various projects within budget constraints.
Program Manager
MO Dept of Social Services
111 N. 7th Street, St. Louis MO 63101
10.2008 - 10.2016
- Led cross-functional teams to develop and implement strategic social service programs.
- Streamlined project management processes, enhancing efficiency and reducing turnaround time for program delivery.
- Coordinated stakeholder engagement sessions to gather feedback and improve service offerings.
- Trained and mentored junior staff on best practices in program execution and compliance standards.
- Facilitated workshops to enhance team collaboration and communication within project scopes.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Supervisor
MO Dept of Social Services
111 N.7th Street, St. Louis MO 63101
04.2002 - 10.2008
- Supervised team activities, ensuring compliance with state policies and regulations.
- Implemented process improvements to enhance service delivery and operational efficiency.
- Trained staff on best practices and regulatory requirements to maintain high-quality standards.
- Coordinated case management efforts, facilitating communication among interdisciplinary teams.
- Led performance evaluations, providing constructive feedback to promote employee development.
- Fostered collaboration with community partners to expand service accessibility and support networks.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Child Support Specialist
MO Dept of Social Services
111 N. 7th Street, St. Louis MO 63101
04.1993 - 04.2002
- Facilitated communication between custodial parents and agencies to ensure timely child support payments.
- Analyzed case information to determine eligibility for services and enforce compliance with state guidelines.
- Coordinated with legal entities to process court orders and establish paternity when necessary.
- Developed training materials for new staff on child support policies and procedures to enhance operational efficiency.
- Recognized for consistently surpassing performance goals, earning a reputation for exceptional dedication and commitment to serving families.
Education
Master of Science - Human Resource Management
National Louis University
St Louis, MO08-2002
Skills
- Policy analysis
- Program implementation
- Budget development
- Stakeholder engagement
Accomplishments
- Used Microsoft Excel to develop tracking spreadsheets.
- Collaborated with the executive team in the development of Strategic Program Initiatives.
Timeline
Assistant Deputy Director Field Operations
MO Dept of Social Services
10.2016 - 07.2025
Program Manager
MO Dept of Social Services
10.2008 - 10.2016
Supervisor
MO Dept of Social Services
04.2002 - 10.2008
Child Support Specialist
MO Dept of Social Services
04.1993 - 04.2002
Master of Science - Human Resource Management
National Louis University