Valerie Teran
Arlington,TX
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.
Overview
5
5
years of professional experience
Work History
Cashier
Costco
College Station, Texas
08.2023 - 07.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Team member
Whataburger
Harlingen, TX
10.2021 - 05.2022
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawer to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishment
- Answer customers' questions, and provide information on procedures or policies
Server
Stefano's Brooklyn Pizza
Harlingen, TX
01.2020 - 03.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Noted special patron requests and followed up with kitchen to confirm delivery
- Used slow periods to restock supplies, ice, trays and delivery bags
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
To-Go Specialist
Stefano's Brooklyn Pizza
Harlingen, TX
03.2019 - 01.2020
- Listened and responded to customer requests and forwarded necessary information to superiors
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
- Interpreted clients' needs and introduced services to fit specific requirements
- Monitored customer lines at POS and opened additional registers to expedite sale process
- Prepared, presented and maintained appropriate stock levels to promote product availability to customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reviewed and resolved differences between accounting information and cash drawer
Education
Associate Degree - Nursing: Surgical Nursing
South Texas College
Mcallen, TX05.2024
High School Diploma -
Harlingen South High School
Harlingen, TX05.2020
Skills
- Customer service
- Payment collection
- Refunds and exchanges
- Product upselling
- Stocking and Replenishing
- POS Systems
- Sales expertise
- Merchandise Restocking
- Maintaining Store Appearance
- ID Verification
- Inbound and Outbound Calling
- Cash Register Operation
- Cash Handling
Timeline
Cashier
Costco
08.2023 - 07.2024
Team member
Whataburger
10.2021 - 05.2022
Server
Stefano's Brooklyn Pizza
01.2020 - 03.2021
To-Go Specialist
Stefano's Brooklyn Pizza
03.2019 - 01.2020
Associate Degree - Nursing: Surgical Nursing
South Texas College
High School Diploma -
Harlingen South High School
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