Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Intern
Valerie Thompson

Valerie Thompson

Leominster,USA

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

8
8
years of professional experience

Work History

Technical Support

Ashburnham-Westminster Regional School District
Ashburnham, MA
01.2018 - 08.2020
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN.

ABA Tutor

Frances Drake Elementary School
Leominster, MA
09.2014 - 01.2018
  • Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally and consistently.
  • Implemented individualized treatment plans developed by clinical supervisors to serve students with diverse needs.
  • Developed and maintained clear, individualized documentation on each student.
  • Provided balanced developmental and academic curricula for students, nurturing personal progress in treatment areas.

Program Assistant

Breakthrough Magnet School
Hartford, CT
09.2012 - 08.2014
  • Conceptualized and implemented after-school camp curricula
  • Managed parent billing, ordering of food and supplies and maintained supply inventory
  • Designed, edited, updated, and regularly published monthly school newsletter using various

Education

Bachelor of Science - Interdisciplinary Studies

New York Institute of Technology
Old Westbury, NY
06.2009

Skills

  • Word Processing
  • PowerPoint Presentations
  • Digital Databases
  • Information Security
  • Computer Repair
  • Data Entry
  • Mac Systems
  • Microsoft Windows and Office
  • Linux Environments

Hobbies

  • Bass Player
  • Photography
  • Computer Design

Timeline

Technical Support

Ashburnham-Westminster Regional School District
01.2018 - 08.2020

ABA Tutor

Frances Drake Elementary School
09.2014 - 01.2018

Program Assistant

Breakthrough Magnet School
09.2012 - 08.2014

Bachelor of Science - Interdisciplinary Studies

New York Institute of Technology

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Valerie Thompson