Valerie Toler
Highland
Summary
Performance-driven professional with comprehensive experience in orchestrating seamless clinical operations and optimizing administrative processes. Known for surpassing expectations and attaining patient service excellence by delivering the highest quality of care. Skilled in creating and executing strategic initiatives to boost efficiency and profitability. Adept at leading and collaborating with cross-functional teams to achieve financial objectives and elevate MedSpa experience. Excel at enhancing office procedures with a focus on bookkeeping, payroll, inventory, budgeting, regulatory compliance, and staff development. Instrumental in implementing cost-saving measures, fostering solid staff relationships, and offering innovative solutions to complex issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
MHz Marketing, Inc.
11.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Office Manager
Fay Law Group
05.2024 - 11.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed inventory control processes, reducing supply costs through effective vendor negotiation and ordering practices.
Business Manager
Cosmetic Surgery Associates, Maryland
01.2015 - 01.2024
- Performed comprehensive monthly reconciliation of QuickBooks accounts, verifying accuracy in financial reporting.
- Steered daily financial operations, including meticulous monitoring of cash, check, and credit card deposits in QuickBooks, accompanied by consistent bank visits.
- Ensured seamless insurance verification and initiated pre-certifications as needed.
- Contributed to financial success of practice by driving growth and optimizing cost-saving initiatives.
- Maximized organizational efficiency by coordinating and setting agendas for weekly meetings.
- Administered inventory by ordering supplies and implementing inventory tracking systems, while leading marketing initiatives to improve effectiveness.
- Maintained compliance by overseeing and updating physician licensing, hospital privileges, and certifications.
- Orchestrated all aspects of Human Resources management, including employee onboarding, benefits administration, and leave management.
- Executed payroll bi-monthly and managed retirement contributions.
Office Manager
Adventist Medical Group - An Affiliate of GW Medical Faculty Associates, Maryland
01.2012 - 01.2015
- Steered daily operations of medical office to attain patient trust and satisfaction.
- Scheduled appointments, responded to patient inquiries, and sustained patient records.
- Supervised and guided administrative staff to ensure efficient workflow and excellent customer service.
- Resolved operational issues and conflicts as well as enhanced team productivity by cultivating strong organizational skills and developing proficiency in office management.
- Successfully navigated challenging management scenarios, fostering positive work environment and addressing complex issues effectively.
Education
High School -
John F. Kennedy High School
Marylandundefined
Howard Community College
ColumbiaSkills
- Office Management
- Financial Management
- MedSpa Management
- Payroll & Bookkeeping
- Process Improvement
- Team Leadership & Support
- Organizational Skills
- Scheduling and Calendar Management
- Document Management
- Account Reconciliation
- Mail Handling
- Scheduling
- Inventory Control
- Event Coordination
Certification
Certified Medical Office Manager
Timeline
Office Manager
MHz Marketing, Inc.
11.2024 - Current
Office Manager
Fay Law Group
05.2024 - 11.2024
Business Manager
Cosmetic Surgery Associates, Maryland
01.2015 - 01.2024
Office Manager
Adventist Medical Group - An Affiliate of GW Medical Faculty Associates, Maryland
01.2012 - 01.2015
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Howard Community College
High School -
John F. Kennedy High School
Additional Experience
- Practice Administrator | Drs. Schnapp & Barth (2010 – 2012)
- Administrative Assistant | Drs. Schnapp & Barth (2003 – 2010)