Valerie Trujillo
Farmington
Summary
Knowledgeable with comprehensive background in managing cleaning projects for commercial and residential properties. Efficiently executed detailed cleaning plans, ensuring high standards of cleanliness and customer satisfaction. Demonstrated expertise in utilizing advanced cleaning techniques and maintaining safe working environment.
Experienced with maintaining high standards of cleanliness and sanitation in various settings. Utilizes effective cleaning techniques and tools to ensure thorough and efficient results. Track record of fostering safe and organized work environment while meeting client expectations. Also working with computers with different software.
Overview
11
11
years of professional experience
Work History
Cleaning Contractor
Private Individual
01.2023 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Upheld a professional appearance at all times while representing the company on job sites.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Patient Financial Advisor
River Source Treatment Center
01.2024 - 01.2025
- Assisted patients with insurance claims, ensuring timely submissions and accurate reimbursements.
- Maintained strict compliance with HIPAA regulations when handling sensitive patient information during all stages of the billing process.
- Served as a trusted resource for colleagues seeking guidance on complex billing scenarios, fostering a collaborative work environment.
- Collaborated with healthcare providers to secure necessary authorizations for medical treatments, minimizing delays in care delivery.
- Educated patients on available financial assistance programs, helping them access resources for more affordable care.
- Followed up with patients and families to obtain additional information and also collecting patients payments.
- Discussed financial and insurance options with patients. Also working on computer with different software.
Referral Specialist
Pinon Sleep Center
09.2019 - 09.2022
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients. Also calling patients and adding them to the schedule for a sleep study. Confirming all appointments.
- Verified insurance benefits and eligibility for patients sleep study.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Built professional relationships with service providers. Also working on computer with different software
Referral Specials
Southwest Sleep
01.2016 - 06.2019
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Built professional relationships with service providers.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Obtained prior authorization for [Type] procedures.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Ensured continuity of care by regularly updating patient records with recent test results or changes in medical history. Also working on computer with different software.
GSA / Cashier
Target
03.2014 - 01.2017
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Contributed to revenue growth by upselling available room upgrades and add-on services.
- Served as a knowledgeable resource for visitors seeking information about local points of interest.
- Maintained an organized workspace that ensured efficient access to pertinent documentation required during daily tasks.
- Maintained detailed records of guest preferences, enabling personalized experiences during repeat visits.
- Streamlined check-in and check-out processes for improved efficiency, resulting in positive feedback from guests.
- Handled guest inquiries professionally and provided accurate information on hotel amenities, local attractions, and dining options.
- Supported front desk operations by efficiently handling phone calls, emails, and walk-in guests.
- Collaborated with housekeeping staff to resolve room issues swiftly, ensuring minimal disruption for guests.
- Assisted in maintaining a clean and welcoming environment to ensure guest comfort throughout their stay.
- Provided excellent concierge services by making informed recommendations for leisure activities and arranging transportation as needed.
- Created welcoming and comfortable environment for guests.
- Handling money making sure all cash registers have enough change. Also collecting all change from Register at the end of the night.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree -
Los Lunas High School
Los LunasSkills
- Strong work ethic
- Commercial cleaning proficiency
- Residential cleaning experience
- Motivation and initiative
- Deep cleaning expertise
- Customer service
- Some computer skills
Timeline
Patient Financial Advisor
River Source Treatment Center
01.2024 - 01.2025
Cleaning Contractor
Private Individual
01.2023 - Current
Referral Specialist
Pinon Sleep Center
09.2019 - 09.2022
Referral Specials
Southwest Sleep
01.2016 - 06.2019
GSA / Cashier
Target
03.2014 - 01.2017
No Degree -
Los Lunas High School
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