Valerie Uribe
San Antonio
Summary
Passionate about contributing to the growth and success of the Orthopedics department, eager to leverage administrative skills to make a meaningful impact in the clinic. With a strong focus on efficiency and organization, committed to streamlining processes and providing exceptional support to patients and medical professionals. Combining attention to detail with genuine dedication to patient care, confident in ability to excel in this role and contribute to the overall success of the department.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Group Practice Manager
Defense Health Agency; Department of Orthopedics
05.2023 - Current
- Supervised team of 11 office personnel.
- Developed close working relationships with front office and back office staff.
- Provides outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Consults with Department Leadership and BAMC Clinic Operations teams on business decisions.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Provided supervision and management to team of support personnel.
- I have direct oversight on the Access to Care for the clinic and making sure the standards are met, and reporting to the Business Operations department along with the Department Chief.
Department/ Clinic Secretary (Office Automation)
Dept. of the Army; Department of Orthopedics
03.2019 - 05.2023
- Company Overview: Department of Orthopedics
- Receives visitors and telephone calls to the OIC/NCOIC and staff providers
- Provides administrative support for Department Chairman and Vice Chairman
- Preforms analysis and business perspective for the department of orthopedics
- Assists the chiefs in the department regarding staff development, education and training in all avenues for the clinic
- Prepares travel orders and itineraries, makes reservations, and process completed travel orders using automated travel systems for the entire department staff
- Prepares regular and special records such as TDY in Defense Travel System (DTS)
- Prepares budget for formulation for the incoming Fiscal years for TDY missions for the department
- Daily, provides advice, assistance to the administrative officer for budgeting purposes
- Conducts and reviews the budget on a weekly basis to ensure proper funding for TDY missions and registration fees is on track
- Type’s materials in final format assuring all enclosures are attached
- Regularly checking for spelling, punctuation, grammar, format and arrangement of material and sentence structure
- Receives any vendors who wish to meet with staff and coordinate dates and times as the providers see fit
- Directly assists the OIC/NCOIC in the management of all administrative support functions in the clinic
- Serves as the subject matter and Super User expert for all template administrative functions in the clinic
- Leading the department in quarterly training in Revenue Cycle
- Creates and edits any memorandums needed for staff of the clinic
- Takes notes/minutes regarding weekly staff meetings with OIC/NCOIC of the clinic
- Serves as the provider template manager, inputs, and sends out a spreadsheet to central scheduling to have provider schedules opened monthly in Genesis
- Responsible for adding in all clinics into the Amion reporting system
- Accepts all cancellations/alteration requests to clinic templates and schedules for providers in the clinic
- Processes and routes all incoming and outgoing materials for the department
- Uses a variety of types of software to produce final products for use, to include office automation software, experienced in word processing, excel, and electronic mail
- Oversees all administrative functions within the clinic
- Serves as the timekeeper for the department
- Proficient in the use of ATAAPS
- Performs recurring assignments
- Assists the dept
- Leadership in scheduling interviews for the department
- I identify any problems in the department regarding capacity and presenting the dept chiefs with recommendations for improvements
- Directly coordinates with business operations division of Brooke Army Medical Center in all the statics in metrics for the department of Orthopedics
- Attends and participates in the MTF meeting and in-service trainings for the department
- Answered multi-line phone system and enthusiastically greeted callers.
Medical Support Assistant (Office Automation)
Dept. of the Army; Jennifer Moreno Primary Care
09.2017 - 03.2018
- Company Overview: Department of Family Medicine/Primary Care
- Greeting and receiving visitors and providing assistance as appropriate
- Transmitting, receiving, and acknowledging documents and electronic mail and messages, as well as delivering time sensitive information to appropriate staff
- Answering phones daily and directing calls to appropriate staff
- Uses Defense Enrollment Eligibility Reporting System patient eligibility to been seen in the clinic
- Tracks and maintains records and electronic files, with clinic compliance standards
- Ability to type and perform office automation functions, in regard to Microsoft Word, Power Point, Excel, and Outlook
- Enter; manipulate information in systems such as Defense Manpower Human Resource System information (DMHRSi) and Armed Forces Health Longitudinal Technology Application (AHLTA) as appropriate to the area assigned
- Verifying appointment and entering patient data onto Composite Healthcare System (CHCS)
- Copying, addressing and mailing out documents
- Follows clinic/practice communication procedures
- Refers urgent messages and patient results for immediate actions and to proper personnel
- Entering patient information into Composite Health Care System (CHCS) and Armed Forces Health Longitudinal Technology Application AHLTA databases to perform appointment scheduling, appointment cancelation, scheduling follow up appointments
- Coordinate and/or schedules patient appointments with other clinics or specialties
- Using knowledge of medical terminology, clinic standard operating procedures, and various appointment templates to book and schedule patient appointments within the clinic and at other hospital clinics
- Ability to communicate orally and deal effectively with men and women of diverse backgrounds
- Complete request forms, manually or automated, for individual patient orders
- Receives and solves inquiries from customers
- Department of Family Medicine/Primary Care
Medical Clerk III
Infused Solutions/ Govt. Contractor
02.2016 - 09.2017
- Company Overview: SAMMC CTR Dept
- Of Orthopedics
- Greeting and receiving visitors and providing assistance as appropriate
- Transmitting, receiving and acknowledging documents and electronic mail and messages, as well as delivering time sensitive information to appropriate staff
- Records and relayed messages and/or redirect calls, to include calls for staff providers, OIC/NCOIC
- Receives visitors and directed to OIC and or NCOIC of the clinic
- Referred urgent messages and patient results for immediate actions and to proper personnel
- Tracked and maintained records and electronic files, with clinic compliance standards
- Responds to emergency calls, and notifies emergency medical personnel
- Typing and reviewing a variety of correspondence including reports for clarity, completeness and grammatical and procedural correctness
- Follows clinic/practice communication procedures, which can include using the emergency page system
- Performed miscellaneous clerical duties within the ambulatory setting
- Faxing, filing, copying, scanning, collating, and binding materials for reports and/or distribution
- Relaying proper information in regards to outgoing and incoming messages to include medical information for the medical providers on staff
- Using Defense Enrollment Eligibility Reporting System patient eligibility to been seen in the clinic
- Ability to type and perform office automation functions; in regards to Microsoft Word, Power Point, Excel, and Outlook
- Prepares and maintains suspense logs, spreadsheets, and automated files as required by local policy or Division, Department, Branch or Section Chief
- Maintaining current on-call listings, alert rosters, and directories for designated offices and agencies
- Maintaining administrative calendars, scheduling conferences, and meetings
- Performing administrative procedures and processing paperwork regarding insurance, third party liability, or other designated documentation regarding insurance coverage
- Using knowledge of medical terminology, clinic standard operating procedures, and various appointment templates to book and schedule patient appointments within the clinic and at other hospital clinics
- Enters, manipulates, and/or retrieves information and data from automated systems such as Composite Health Care System (CHCS) and the Armed Forces Health Longitudinal Technology Application (AHLTA)
- Actively managed clinic and provider schedules
- Daily oversaw the appointment scheduling activities, for the clinic and doctor templates
- Using CHCS and/or AHLTA databases to perform appointment scheduling, appointment cancelation, scheduling follow up appointments
- Calling patients to change, cancel and remind of up-coming appointments
- Rescheduling patient appointments if provider is going to be TDY, deployed, or otherwise unable
- Requesting medical records for scheduled patient appointments and/or preparing temporary record with required form for documentation of patient visit if record is not available
- Filing examination and test results in patient medical record
- Maintaining patient charts as required including filing of applicable forms
- Prepares all documents and paperwork for the upcoming clinic days
- Creates, deletes and modifies appointment slots for providers as needed to ensure patient flow and appropriate appointments for the patients
- Acts as direct person of contact for front desk scheduling when admin NCOIC is not in the clinic
- Monitors personnel time cards in regards to lunch and break hours
- Managed the office duties and day to day direction regarding clinic operations in regards to the front desk staff
- Ability to communicate orally and deal effectively with men and women of diverse backgrounds
- SAMMC CTR Dept
- Of Orthopedics
Store Sales Checker
DECA, Defense Commissary Fort Knox, KY
10.2015 - 01.2016
- Operated an electronic checkout system, made change, and verified change fund and amount of currency received during an assigned shift
- Managed change machines ensuring proper amounts of cash and coins were available
- Assisted customers by answering questions concerning prices, identification, and location of items
- Counted cash and negotiable instruments to prepare an accountability report
- Managed the self-checkout registers assisted customers in the correct processing of their purchases
- Changed register tape and cleared routine equipment and scanning jams on registers
- Ability to communicate orally and deal effectively with men and women of diverse backgrounds
- Received and solved inquiries from customers
Leasing Consultant
Island Palm Communities
08.2014 - 01.2015
- Reviewed prospective resident's applications to verify their qualifications for the community according to all company, local, state and federal and other applicable laws and regulations
- Types and enters data for briefing presentations
- Used various functions or other software types such as calendars, electronic mail, spreadsheets, or graphics
- Performed administrative functions required to lease property, to include processing rental application, data entry, general correspondence and resident files
- Held weekly briefing’s in regards to out processing and in processing base housing
- Provided clerical support to ensure efficient office operations
- Typed, edited, formatted and printed wide variety of documents for the office staff including correspondence, reports, presentation and briefing material
- Assigned homes to service members and their families
- Added service members to a waitlist for housing, based on qualifications
- Signed leases with service members and their families explaining every aspect in detail
- Maintained and reviewed files on a daily basis
- Planned and carried out assignments with considerable independence
- Answered phones and screen calls to route to proper staff member
- Maintained and reviewed files on a daily basis
- Develops charts, graphs or other appropriate media to advertise on post leasing to service members
- Ability to communicate orally and deal effectively with men and women of diverse backgrounds
Resident Specialists
Island Palm Communities
01.2013 - 08.2014
- Received military service member's proper forms, to be assigned to housing
- Used various functions or other software types such as calendars, electronic mail, spreadsheets, or graphics
- Types and enters data for briefing presentations
- Knowledge of clerical tasks for an office based setting
- Answered phones and screen calls to route to proper staff member
- Maintained and reviewed files on a daily basis
- Offered customer service to military members and their families on daily basis to make their stay here on Schofield the best
- Followed specific rules and procedures with the company to assign and enforce housing rules
- Planned and carry out assignments with considerable independence
- Provided clerical support to ensure efficient office operations
- Interacted with military service members on a daily basis, to acquire information needed to assign appointments
- Ability to communicate orally and deal effectively with men and women of diverse backgrounds
- Held weekly briefings to inform service members of the processes to clear base housing
Resident Coordinator
Balfour Beatty Communities
07.2009 - 12.2011
- Placed phone calls offering military service members housing, due to their available dates
- Answer routine inquiries or refers to staff members
- Handle telephone inquiries, internet leads and walk-in traffic
- Received military service member's proper forms, to be assigned to housing
- Knowledge of clerical tasks for an office based setting
- Followed specific rules and procedures with the company to assign and enforce housing rules
- Performed a variety of clerical and administrative support tasks, such as controlling incoming correspondence
- Maintained and reviewed files on a daily basis
- Skilled in operating a typewriter and word processor
- Performed move in and move out inspections for military service members
- Worked closely with management and other employees on daily basis
- Type, edit, format and print wide variety of documents for the office staff, including correspondence, reports, presentation and briefing material
- Interacted with military service members on a daily basis, to acquire information needed to assign appointments
- Reviewed military forms to validate that the proper regulations, and policies were correct to assign service member to a home
- Ability to communicate orally and deal effectively with men and women of diverse backgrounds
Education
Business Management Associates -
Central Texas College
Killeen, TexasAssociates - Business management
San Antonio College
San Antonio, TX08.2020
Bachelor of Science - Healthcare Adminstration
University of Phoenix
Phoenix, AZ05-2026
Skills
- Proficient in Excel
- Proficient using DTS
- Proficient in the use of ATAAPS
- Experienced with the basic healthcare management problems
- Amion Trained
- Staff development
- Clinical supervision
- Revenue cycle management- MHS Genesis Super User
- Healthcare administration
- Schedule management
- Electronic health records
Accomplishments
- Collaborated with the Cerner Team in the development of MHS Genesis within the Orthopedic Clinic Space.
- Successfully supported the launch of MHS Genesis to 13 MTF sites to include a VA facility.
Communication Skills
Working in military housing & customer service & administrative support for over 6 ½ years, familiar with presenting briefs/presentations for soldiers and their families regarding housing, move in process, move out process, and also any questions which may arise. I am able to communicate verbally in Spanish.
Leadership Experience
- 2009-2012, Previously served as the Family readiness Leader at company level in the army. Assisted and welcomed new families to the unit as well as put together functions for the unit and their families. Served as a CYS coach for children’s army youth sports.
- 2019-2022, Volunteered as a secretary for the JROTC program at Wagner High School.
Certification
- Brooke Army Medical Center Patient Advocate Training - August2023
- Leadership and Management Training by Management Concepts - March 2025
- Medical Executive Skills Course by Affinity- May 2024
- DHA Virtual Direct Care Access & Optimization - GPM Seminar, March 2023.
Languages
Spanish
Limited Working
Timeline
Group Practice Manager
Defense Health Agency; Department of Orthopedics
05.2023 - Current
Department/ Clinic Secretary (Office Automation)
Dept. of the Army; Department of Orthopedics
03.2019 - 05.2023
Medical Support Assistant (Office Automation)
Dept. of the Army; Jennifer Moreno Primary Care
09.2017 - 03.2018
Medical Clerk III
Infused Solutions/ Govt. Contractor
02.2016 - 09.2017
Store Sales Checker
DECA, Defense Commissary Fort Knox, KY
10.2015 - 01.2016
Leasing Consultant
Island Palm Communities
08.2014 - 01.2015
Resident Specialists
Island Palm Communities
01.2013 - 08.2014
Resident Coordinator
Balfour Beatty Communities
07.2009 - 12.2011
Associates - Business management
San Antonio College
Business Management Associates -
Central Texas College
Bachelor of Science - Healthcare Adminstration
University of Phoenix
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