Valerie Utsler
Winterset,Iowa
Summary
Organized and motivated professional with strong time management and customer service skills. Highly adaptable with excellent organizational abilities. Seeking opportunities to expand my skills while contributing to company growth and success.
Overview
10
10
years of professional experience
Work History
Product & Relationship Manager
Grip-Tite Manufacturing Co.
Winterset, Iowa
03.2023 - Current
- Leading retention efforts - promoting a customer-centered culture, fostering loyalty, and driving business growth.
- Provide business solutions by reviewing data in ERP, customer insights, industry trends, demographic information, and customer analysis.
- Utilize Acumatica (CRM) to maintain accurate and frequent customer information and record all sales and call activity.
- Collaborated with cross-functional team members to achieve common sales goals and drive continuous improvement.
Executive Director
The Compass Ministries
Winterset, IA
07.2018 - 03.2020
- Shared mission of organization with the public through successful community outreach and marketing strategies.
- Set organization direction and developed strategies and tactics to fulfill mission.
- Cultivated and maintained relationships with funding organizations to secure financial resources.
- Built robust volunteer program by recruiting new supporters and recognizing existing supporters.
Cafe Manager
The Cellar Bistro
Winterset, IA
10.2017 - 04.2019
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw food preparation, production and presentation according to quality standards.
- Kept coffee shop in compliance with health code standards and food safety guidelines.
- Oversaw food and beverage preparation to minimize waste and verify consistent presentation.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Youth Program Coordinator
Freedom for Youth Ministries
Winterset, IA
09.2014 - 10.2018
- Oversaw fundraising activities and preparation of public relations materials.
- Recruited, interviewed and hired volunteers and staff.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Spoke to community groups to explain and interpret purposes, programs and policies.
- Kept program on-track with well-coordinated activity schedules and parent communications.
- Planned and implemented developmentally appropriate curriculum to meet needs of K-12 grade youth.
General Manager- Administration
Anchored Walls
Winterset, Iowa
04.2019 - October
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Led employee evaluations with constructive feedback to boost performance.
- Developed service and sales strategies to improve retention and revenue.
- Supervised employees through planning, assignments and direction.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delegated work to staff, setting priorities and goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
Some College (No Degree) - Business Management
Iowa Western Community College
Council Bluffs, IASkills
- Team Leadership, Training and Development
- Records Organization and Management
- Time Management
- Collaboration and Teamwork
- Problem Solving
- Customer Service
- Attention to Detail
- Verbal and Written Communication
Timeline
Product & Relationship Manager
Grip-Tite Manufacturing Co.
03.2023 - Current
General Manager- Administration
Anchored Walls
04.2019 - October
Executive Director
The Compass Ministries
07.2018 - 03.2020
Cafe Manager
The Cellar Bistro
10.2017 - 04.2019
Youth Program Coordinator
Freedom for Youth Ministries
09.2014 - 10.2018
Some College (No Degree) - Business Management
Iowa Western Community College
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