Valerie Valentin
Orlando
Summary
Customer Service Representative with 11 years of experience in enhancing customer satisfaction and resolving issues efficiently. Proven ability to quickly learn new systems and processes, contributing to team success and collaboration. Strong problem-solving skills demonstrated through effective handling of customer inquiries and challenges. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Chick-fil-A Restaurants
02.2023 - 03.2025
- Ensured exceptional guest care and satisfaction throughout every visit.
- Demonstrated hospitality by fostering positive experiences for all guests.
- Supported coworkers by stepping in during busy periods, enhancing team efficiency.
- Proactively identified and completed tasks without prompting, ensuring smooth operations.
- Maintained food quality standards to meet guest expectations consistently.
- Upheld a safe and clean environment for both guests and coworkers.
- Handled monetary transactions and processed customer orders accurately.
- Trained new employees to boost confidence and teamwork within the workplace.
Cashier
Mcdonalds
01.2021 - 11.2022
- Operated drive-thru service and managed cash transactions efficiently.
- Performed calculations during computer restarts to maintain workflow continuity.
- Thrived under pressure during peak hours to ensure smooth operations.
- Executed dishwashing tasks to prevent overcrowding in kitchen area.
- Resolved customer issues promptly, ensuring high satisfaction levels.
- Assisted colleagues as needed to promote teamwork and efficiency.
Server
IHOP
08.2019 - 12.2020
- Greeted guests upon arrival, ensuring warm and inviting experiences.
- Maintained stock levels to support uninterrupted operations.
- Accurately managed cash transactions to enhance financial integrity.
- Communicated expectations clearly with management to align objectives.
- Ensured food quality and presentation adhered to established standards.
- Addressed customer needs promptly, delivering exceptional service.
- Collaborated with coworkers to foster a supportive environment during peak periods.
- Cleaned and maintained areas to uphold strict hygiene standards.
Production Associate
Steak N Shake
10.2018 - 07.2019
- Mastered all stations within three months through self-training and observation.
- Prepared and assembled food items efficiently for various service areas.
- Served customers as needed to maintain operational flow.
- Operated drive-thru, ensuring prompt and accurate order fulfillment.
- Crafted shakes to meet customer preferences and standards.
- Managed dishwashing duties to uphold cleanliness and hygiene.
- Restocked supplies for all stations, ensuring readiness for peak hours.
- Assisted closing staff with end-of-day operations to ensure smooth transitions.
Housekeeper
Motel 6 / Studio 6
11.2016 - 02.2017
- Maintained cleanliness and organization of rooms for optimal guest experience.
- Assisted with laundry operations during peak times to ensure efficiency.
- Provided customer support promptly to address inquiries and requests.
- Serviced customer needs effectively, enhancing overall satisfaction.
Server
Blue 42
01.2015 - 09.2016
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of restaurant areas.
- Promoted to head server, overseeing daily operations and staff coordination.
- Assisted at the bar, ensuring efficient beverage service.
- Trained new staff on service protocols and menu knowledge.
CSR - Customer Service Representative
BP
03.2015 - 10.2015
- Assisted vendors to enhance operational efficiency.
- Maintained adequate stock levels to meet customer demand.
- Performed managerial tasks as required to ensure smooth operations.
- Updated pricing strategies to reflect market changes.
- Managed lottery transactions to provide customer service.
- Greeted and assisted customers to foster a welcoming environment.
Receptionist
Tubs and Tiles
01.2015 - 10.2015
- Problem solving
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Greeted and welcomed visitors, providing a positive first impression of the company
Server
Flippers Pizzeria
11.2013 - 12.2014
- Greeted all customers at the door to create welcoming atmosphere.
- Assisted customers with orders and recommendations based on preferences.
- Memorized menu items, drink options, and prices to enhance service efficiency.
- Promoted to head server, overseeing closing duties and team performance.
- Operated cash register to process transactions accurately.
Education
High school diploma - Psychology
Graduation Alliance
Terre Haute, IN08.2020
Skills
- Customer engagement
- Technical hardware expertise
- Reliability
- Strong work ethic
- Collaborative teamwork
- Interpersonal communication
- Leadership skills
Timeline
Customer Service Representative
Chick-fil-A Restaurants
02.2023 - 03.2025
Cashier
Mcdonalds
01.2021 - 11.2022
Server
IHOP
08.2019 - 12.2020
Production Associate
Steak N Shake
10.2018 - 07.2019
Housekeeper
Motel 6 / Studio 6
11.2016 - 02.2017
CSR - Customer Service Representative
BP
03.2015 - 10.2015
Server
Blue 42
01.2015 - 09.2016
Receptionist
Tubs and Tiles
01.2015 - 10.2015
Server
Flippers Pizzeria
11.2013 - 12.2014
High school diploma - Psychology
Graduation Alliance
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