Valerie Vargas
Flint,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Staffing Specialist
The Legacy Lawyers
06.2022 - Current
- Created a step by step process manual for Staffing Specialist and HR Intake Specialist.
- Produce and submit weekly HR reports.
- Update office employee directory as needed.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Assisted with writing job postings and job descriptions for boards.
- Placed job advertisements and evaluated applicant credentials.
- Screened applicant resumes.
- Promptly corresponded with applicants, coordinated and conducted interviews.
- Made hiring recommendations.
- Assist in the onboarding of new employees.
Lead Customer Service Representative
Impressive Image Works
10.2020 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for management.
- Reviewed order slips, picked products and packed merchandize for pick up, delivery or shipping.
- Trained, and oversaw, new team members to strengthen performance and job expertise.
Branch Service Representative
Texas Bank and Trust
09.2018 - 10.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Investigated and resolved customer inquiries and complaints quickly.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Assumed a leadership role in the absence of the supervisor and maintained normal bank operations and procedures.
Teller Supervisor
Texas Bank
02.2014 - 09.2018
- Established rapport with new and existing customer to increase satisfaction and loyalty.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Counted, verified and handled armored car transactions.
- Examined tellers' reports of daily transactions for accuracy.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Monitored and verified suspicious activity on customer accounts. Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Trained new hires on customer service policies and procedures.
- Created successful work schedules for each team member to fully staff shifts.
- Supervised a team of four tellers.
Education
Bachelor of Science - Human Resource Development
The University of Texas At Tyler
Tyler, Texas05.2019
Associate of Arts - Business Administration
Tyler Junior College
Tyler, Texas12.2015
Skills
- Interviewing
- Recruiting and Onboarding
- JazzHR System Expertise
- Decision-Making
- Data Entry
- Telephone Etiquette
- Multitasking and Organization
- Confidentiality
- Time Management
- Adaptability
- Self Motivation
- Work ethic
- Integrity
- Attention to detail
Languages
English
Spanish
Timeline
Staffing Specialist
The Legacy Lawyers
06.2022 - Current
Lead Customer Service Representative
Impressive Image Works
10.2020 - 06.2022
Branch Service Representative
Texas Bank and Trust
09.2018 - 10.2020
Teller Supervisor
Texas Bank
02.2014 - 09.2018
Bachelor of Science - Human Resource Development
The University of Texas At Tyler
Associate of Arts - Business Administration
Tyler Junior College
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