Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Vasquez

Charlotte,NC

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Financial crimes analyst

Truist Bank
11.2022 - Current

    • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
    • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
    • Reviewed transactions and receipts to identify any suspicious activity.
    • Handled high volume of calls throughout the day, initiating cases and continuing investigations into fraudulent or suspicious activity in financial portfolios.

BDC Manager

Mazda of South Charlotte
04.2021 - 11.2022
  • Logged customer comments in dealer management system for follow-up.
  • Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
  • Trained team to answer incoming phone calls and schedule appointments for sales team.
  • Engaged with internet customers and scheduled appointments electronically for added customer convenience.
  • Liaised between data management and IT support personnel to communicate ongoing system maintenance.

Sales Consultant/BDC Representative

Scott Clark Auto Group
09.2019 - 04.2021


  • Served as a liaison between customers shopping online for vehicles and the sales team.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Bar Manager

Yume Asian Bistro
08.2018 - 09.2019


  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

High School Diploma -

David W. Butler High School
Matthews
06.2011

Skills

  • Communications Strategies
  • Client Support
  • Fraud Investigations
  • Telephone Etiquette
  • Negotiation Tactics
  • Staff Training
  • Computer Proficiency
  • Customer Relations
  • Team Development
  • Business Development Understanding
  • Strong Analytical and Problem-Solving Skills
  • Conflict Resolution

Languages

Spanish
Native or Bilingual

Timeline

Financial crimes analyst

Truist Bank
11.2022 - Current

BDC Manager

Mazda of South Charlotte
04.2021 - 11.2022

Sales Consultant/BDC Representative

Scott Clark Auto Group
09.2019 - 04.2021

Bar Manager

Yume Asian Bistro
08.2018 - 09.2019

High School Diploma -

David W. Butler High School

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Valerie Vasquez