Valerie Vasquez
Houston
Summary
Experienced in customer service and team coordination, with a proven ability to manage reservations and handle customer complaints effectively. Developed training materials and conducted group training sessions to enhance team performance and conflict resolution strategies. Maintained inventory of supplies while ensuring compliance with health regulations in a healthcare setting. Demonstrated strong organizational skills by managing multiple tasks simultaneously and maintaining a clean environment for patients.
Overview
4
4
years of professional experience
Work History
Hostess/Team Leader
OTH Resorts
Houston
09.2022 - Current
- Greeted guests upon arrival and escorted them to their tables.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings.
- Coordinated team activities and delegated tasks.
- Resolved customer complaints while maintaining a high level of customer service.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls and provided information about menu items or services offered.
Health Care Aide
CDS In Texas
Houston
05.2022 - 05.2025
- Assisted with rehabilitation exercises prescribed by physiotherapists or occupational therapists.
- Reported any changes or concerns to supervising nurse or physician.
- Maintained a clean and safe environment for all patients according to health regulations standards.
- Communicated effectively with patients, families, physicians and other healthcare professionals.
- Performed basic nursing skills such as wound care, catheter care and ostomy management.
- Provided emotional support to patients and their families during difficult times.
- Helped patients maintain their independence while providing support when needed.
Hostess/Cashier
Common bond Bistro and Bakery
Houston
03.2021 - 09.2022
- Maintained a clean and organized dining area.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Operated cash register and processed payments by cash, check, credit card or gift card.
Education
High School Diploma -
Sam Houston MSTC
Houston, TX06-2022
Associate of Applied Science - Health Administration
Houston Community College
Houston, TXSkills
- Customer service
- Reservation management
- Conflict resolution
- Inventory management
- Team coordination
- Problem solving
- Time management
- Health and safety
- Organizational skills
References
References available upon request.
Timeline
Hostess/Team Leader
OTH Resorts
09.2022 - Current
Health Care Aide
CDS In Texas
05.2022 - 05.2025
Hostess/Cashier
Common bond Bistro and Bakery
03.2021 - 09.2022
High School Diploma -
Sam Houston MSTC
Associate of Applied Science - Health Administration
Houston Community College