Valerie Vega
Albuquerque,NM
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer.
Motivated professional . Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Ambitious, career-focused job seeker, anxious to obtain an entry-level program specialist to help launch career while achieving company goals.
Overview
7
7
years of professional experience
Work History
Hairstylist
Style America
Albuquerque, NM
04.2017 - Current
- Collaborated with other beauty professionals on projects related to hairstyling.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Responded to customer inquiries by phone, email and in person.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Advised clients on how to maintain their haircuts between visits.
- Pre-booked future appointments to increase repeat business.
- Recommended products to clients based on their individual needs.
- Operated cash registers to receive payments from patrons.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Mentored new staff to enhance personal growth and increase productivity.
- Organized scheduling of appointments throughout the day.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Developed relationships with new clients through referrals from existing customers.
- Greeted customers, answered phones and booked appointments.
- Managed cash register transactions during checkout process.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Sanitized workstations and salon equipment to reduce risk of infection.
- Tracked inventory of supplies used for styling services.
- Updated and maintained customer information records and beauty services provided.
- Assisted other stylists with busy periods in the salon.
Salon Manager
Style America
Albuquerque, NM
08.2021 - 12.2023
- Analyzed and recorded personnel and operational data and wrote activity reports.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Monitored employee performance to ensure quality services were delivered consistently.
- Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
- Recruited, hired, evaluated and disciplined service staff members.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Addressed customer problems quickly and according to service standards.
- Created monthly reports that tracked progress towards goals set by ownership.
- Handled guest complaints, maintaining positive dining experience for restaurant patrons.
Education
Cosmetology Certification - Cosmetology
University of New Mexico
Albuquerque, NM12-2016
High School Diploma -
Gallup High School
Gallup, NM03-2015
Skills
- Braiding and Weaving
- Familiar With Relaxers
- Hair Artistry Professional
- Customer Buying Habits
- Appointment Coordination
- Business Management
- Relationship Building and Management
- Customer Education
- Schedule Management
- Quick Learner
- Sales Expertise
- Outstanding Customer Service
- Endurance
- Sanitation Practices
- Problem Resolving
- Guest Relations
- Health and Safety Regulations
- Scheduling
- Perform Well in High-Demand, Fast-Paced Environments
- Customer Service
- Multi-Task Management
- Communication Skills
- Hospitality Environment
- Inventory Controls
- Day-To-Day Operations
- Payment Processing
- Money Handling
- Store Opening and Closing
- Inventory Control Procedures
Timeline
Salon Manager
Style America
08.2021 - 12.2023
Hairstylist
Style America
04.2017 - Current
Cosmetology Certification - Cosmetology
University of New Mexico
High School Diploma -
Gallup High School
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