Valerie Velasquez

Client: Albuquerque Public Schools

• Special Education and General Education substitute teacher covering long-term and short-term assignments.
• Follow classroom plans left by teacher to continue student education and reinforce core concepts.
• Uphold classroom routines to support student environments and maintain consistent schedules.
• Maintain day-to-day classroom management and discipline to promote learning initiatives.
• Keep accurate and current attendance records and assignment sheets to maintain file compliance.
• Organize and clean teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Provide instruction for up to 52 students per day in core subject areas.
• Develop rules and set goals to maintain order in the classroom.
• Collaborate with teaching staff to implement coordinated educational strategies and student support networks.
• Keep students on-task with proactive behavior modification and positive reinforcement strategies.
• Supervise lunchroom and recess activities.
• Assign, explain, and grade homework and tests.
• Develop lesson plans to align with grade-level standards and objectives.
• Operate computers and audio-visual aids to supplement presentations.
• Maintain open lines of communication with families regarding student progress, concerns, or additional support needed at home or at school.

• Developed and maintained strong, professional working relationships with team members, management, and executive team.
• Monitored client and team members availability.
• Managed client and team members schedules: generated and revised schedules in Rethink BH.
• Monitored Slack: communicated with supervisors and scheduling team regarding cancellations and schedule changes for each assigned region, assisted with other regions as needed.
• Received client cancellation calls and team member call-offs.
• Effectively communicated client cancellations and team member call-offs to HR, department managers and scheduling team.
• Looked for and secured a certified behavioral health technician to assist with a case in the event a team member called out.
• Communicated team members time off to clients promptly: informed clients the scheduling team were actively looking to secure a certified behavioral health technician to assist, notified clients when a technician was secured as well as when the session had to be rescheduled.
• Time-Off requests: procured time-off requests from Paycom, accepted, or denied request by implementing protocols and procedures, tracked clients affected, subs found and cancelled sessions; informed supervisors, clients, and potential subs of all communication efforts.
• New Hires: obtained new team members information from Paycom, created team members Rethink BH and TBU training accounts, produced weekly training schedules, looked for and secured clients for new hires to virtually observe, generated proctor links for practice tests and links for virtual observations.
• Intakes: assisted with incoming Intake calls, checked in with clinical and scheduling team regarding availability in that region, called insurance companies to verify insurance, entered client data into Sales Force.
• Staff Needs: looked for team members available to be permanently placed with a new client, conferred available options with clinical team.
• Referenced and updated multiple spreadsheets: Cancels spreadsheet (per region), LOOK spreadsheet (sick client & team members), Staff Needs (clients needing a team member assigned to begin services), time-off requests, test tracking spreadsheet for new hires.
• Monthly meetings with scheduling team and HR.
• Weekly meeting with supervisor.
• Managed multiple priorities and deadlines.

Client: Sequel of NM DBA Bernalillo Academy - Safety & Treatment Monitor Lead

• Observed clients and staff by way of DW Spectrum Client video surveillance.
• Documented all health and safety concerns.
• Immediately reported abuse or neglect to QI Director at Sequel of NM DBA Bernalillo Academy and LCA Deputy Director.
• Promptly called SCI (1-855-333-SAFE) to report observed abuse or neglect.
• Communicated with shift supervisor and other team members using a two-way radio, informing them of any incidents that required immediate attention and additional staff support on unit(s).
• Emailed all documented observations and Safety Monitor Logs at end of each shift to QI Director at Sequel of NM DBA Bernalillo Academy and LCA Deputy Director.
• Maintained a clean and safe working environment.
• Provided a thorough verbal shift report to the incoming Monitor.

Client: State of NM CYFD - Technician

• Supervised youth from an adjoining room.
• Ensured the health, safety and welfare of youth while s/he was waiting to be placed in foster care.
• Documented all activity.
• Interacted with youth - went for walks outside within the grounds of the facility, played music and watched movies.
• Emailed the activity log at the end of each shift to the client's case worker.
• Delivered a thorough turnover to the incoming technician.

• Supported student employees (residents) ages 16-24, while they obtained job skills.
• Assisted students with life skills.
• Monitored student progress and maintained their files.
• Maintained communication with students' counselors, instructors, and staff members to promote a supportive environment.
• Established consistent relationships with students to maintain professional boundaries.
• Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
• Assisted students in handling tough situations to resolve problems.
• Maintained accountability of all students on the premises.
• Represented professional workplace etiquette and mentored students on how to adopt the same behavior.