Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Other Experiences
Timeline
Generic

Valerie Villarreal

Dale,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful professional setting.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Accor Hotels
08.2023 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted over 200 visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Made over $5,000 in Upsell Revenue
  • Worked and overlooked Overnight shift

Guest Services Representative/Supervisor

The Westin Austin Downtown
09.2021 - 08.2023
    • I am a hospitality specialist, and my primary responsibilities include providing the ultimate guest experience, processing guest payments and acting as an information source on various matters
    • Led daily pre shift meetings to maintain continuity of service and quality standards.
    • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
    • Collaborated closely with other departments to meet guest needs and provide best possible experience.
    • Supported team members by offering constructive feedback and coaching as needed.
    • Reviewed upcoming events and planned for expected challenges.
    • Monitored team performance to confirm customer service standards were consistently met.
    • Trained and managed team of 8 Guest Services Representatives successfully.

Hostess/Cashier/Lead/Trainer/Delivery driver

Chik-fil-A
03.2019 - 08.2021
  • Completed 6-10 on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Completed customer orders in 4 minutes or less

IRS Pathways Internship Program (Clerk/Data Transcriber)

Internal Revenue Service
03.2018 - 07.2018
    • Receive, record, sort, batch, associate, control, stage, collect, mail, extract and distribute incoming/outgoing work
    • Maintain, update, and purge suspense/closed files; examine documents; determine header data and number return/documents
    • Input, assign, maintain, monitor, and/or updated work status and inventory records; administer and perform other support activity
    • Assist technician/specialist in collecting, organizing and maintaining program and/or functional documentation and materials.

Clerk/Receptionist

Esquivel Services
08.2017 - 05.2018
  • Answer telephone calls and emails, provide customer service, receive, sort, open, send mail and packages, maintain and update files, distribute documents, input data into computer system, maintain, track, & file invoices/payments/receipts, monitor and/or update job status, perform other support activity as needed.

IRS Pathways Internship Program (Student Trainee-Clerk)

Internal Revenue Service
02.2017 - 07.2017
  • Receive, record, sort, batch, associate, control, stage, collect, mail, extract and distribute incoming/outgoing work
  • Maintain, update, and purge suspense/closed files; examine documents; determine header data and number return/documents
  • Input, assign, maintain, monitor, and/or updated work status and inventory records; administer and perform other support activity
  • Assist technician/specialist in collecting, organizing, and maintaining program and/or functional documentation and materials.

Work-Based Learning/Summer Youth Employment Program

City of Austin/Travis County
06.2017 - 07.2017
    • Attended a five-week job readiness training and employment for youth, community media and arts projects to promote healthy relationships and safe communities.

Education

Some College (No Degree) - Biology / Psychology

Texas State University
San Marcos, TX

Some College (No Degree) - Psychology

Austin Community College
Austin, TX

Some College (No Degree) - Biology

The University of Texas At Arlington
Arlington, TX

High School Diploma -

Del Valle High School
Del Valle, TX
06.2017

Skills

  • Time Management
  • Personable Demeanor
  • Supply Replenishment
  • Hospitality Service
  • Guest Satisfaction
  • Guest Services
  • Office Management
  • Credit and Cash Payments
  • Safety and Security Procedures
  • Training and mentoring
  • Administrative support

Volunteer Experience

  • Capital Area Food Bank, 100
  • Meals-on-Wheels and More, 100
  • Bastrop Ascension Catholic Church Sandwich Ministry, 100
  • Buda Public Library, 100
  • Texas State Library & Archives Commission - Texas Book Festival, 8
  • YMCA Assistant Basketball Coach, 20
  • Creedmoor Elementary Teacher helper, 16

References

  • Cesar Brand, Director of Front Office at JW Marriott Marquis Miami, (305)-421-8600
  • Nicole Jones, Task Force Manager (865)-936- 7761
  • Faith Ernest, Task Force Manager (310)- 466-6942
  • Savannah Savage, General Manager Chick-Fil-A Kyle, (817) 454-4418

Other Experiences

  • Provide pet sitting services including dog walking, feeding and yard care, 40
  • Provide childcare for my nephews after school, weekends and during school vacations, 80
  • Read to my nephews and teach simple words, painting, and drawing, 40
  • Help my nephews with their Kindergarten and 1st grade homework and projects, 20

Timeline

Front Desk Agent

Accor Hotels
08.2023 - Current

Guest Services Representative/Supervisor

The Westin Austin Downtown
09.2021 - 08.2023

Hostess/Cashier/Lead/Trainer/Delivery driver

Chik-fil-A
03.2019 - 08.2021

IRS Pathways Internship Program (Clerk/Data Transcriber)

Internal Revenue Service
03.2018 - 07.2018

Clerk/Receptionist

Esquivel Services
08.2017 - 05.2018

Work-Based Learning/Summer Youth Employment Program

City of Austin/Travis County
06.2017 - 07.2017

IRS Pathways Internship Program (Student Trainee-Clerk)

Internal Revenue Service
02.2017 - 07.2017

Some College (No Degree) - Biology / Psychology

Texas State University

Some College (No Degree) - Psychology

Austin Community College

Some College (No Degree) - Biology

The University of Texas At Arlington

High School Diploma -

Del Valle High School

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Valerie Villarreal