Valerie Vizcarra Martin
San Diego,CA
Summary
Customer service for over eight years, very committed job seeker with history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational company
Overview
5
5
years of professional experience
Work History
Aspire
Lounge Agent / Front Desk
03.2021 - Current
- Checking in customers to ensure they meet with standards that grants access
- Managed reservations for large groups visiting the lounge area
- Responsible for greeting customers at check in and communicate ticket times to ensure passenger meet there flights
- Collects payments and operates POS registers for walk ins , drinks and/or food served, following company policies and procedures for all transactions to over 200+ costumers daily
Express
Manager Key Holder
12.2018 - 01.2021
- Positively resolving customer service related issues and determine a resolution and communicating all issues and resolutions to Store Management
- Coaching and training store associates to ensure efficient and effective floor operations, great customer service to ensure client satisfaction
- Provided leadership and assistant by checking emails to update signage placement with products launches and visual presentations standards
- Managed Opening and closing cash register operations using pos system , preparing deposits and activating security system
Education
Journalism - Media Studies
San Diego City College
San Diego, CA06.2020
Skills
- Microsoft Word
- Problem-Solving
- Creates friendly atmosphere
- Team player
- Great at multitasking
- Conflict Resolution
- Data Management
- Dependable and Responsible
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Aspire
Lounge Agent / Front Desk
03.2021 - Current
Express
Manager Key Holder
12.2018 - 01.2021
Journalism - Media Studies
San Diego City College
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