Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Vásquez

Saint Cloud,FL

Summary

Experienced with managing hospitality operations and ensuring exceptional guest experiences. Utilizes leadership and team-building skills to drive high standards of service. Knowledge of optimizing processes to improve efficiency and guest satisfaction.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

4
4
years of professional experience

Work History

Hospitality Manager

Zama Mexican Cuisine
09.2024 - 05.2026
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Organized special events and promotions, resulting in increased bookings and repeat business.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
  • .Incorporated sustainable practices into daily operations, contributing towards reduced environmental impact over time.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff training sessions on product knowledge, upselling techniques, and customer service best practices.
  • Conducted monthly profit and loss analysis, identifying opportunities for cost reduction and revenue growth while maintaining high standards of service and product offerings.
  • Implemented inventory control systems, reducing waste and lowering overall beverage costs.
  • Managed a team of bartenders and servers, resulting in consistently high-quality service for guests.

Server/Bartender

Zama Mexican Cuisine
10.2022 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Education

Associate of Political Science -

Universidad Militar Nueva Granada
Bogota, COL
05-2022

High School Diploma -

Colegio Academico
Paipa, COL
12-2016

Skills

  • Employee scheduling
  • Staff training and development
  • Guest relations management
  • Health and safety compliance
  • Food safety regulations
  • Reservation systems
  • Recruitment and hiring
  • Complaint handling
  • Marketing and promotions
  • Strong multitasking
  • Customer service
  • Team player attitude
  • Patience and tolerance

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Hospitality Manager

Zama Mexican Cuisine
09.2024 - 05.2026

Server/Bartender

Zama Mexican Cuisine
10.2022 - 09.2024

Associate of Political Science -

Universidad Militar Nueva Granada

High School Diploma -

Colegio Academico

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