Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Wagster-Irwin

Greeley,CO

Summary

With a proven track record at Dollar General, I've excelled in roles demanding strong problem-solving aptitude and exceptional team-building skills. Spearheading a comprehensive manager training program, I significantly enhanced store performance and employee satisfaction. My expertise spans from human resources management to effective store operations, driving both sales growth and strategic staff development.

Overview

13
13
years of professional experience

Work History

Store Manager Trainer

Dollar General
10.2018 - Current
  • Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
  • Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
  • Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
  • Established relationships with local businesses and community organizations to promote brand awareness and forge strategic partnerships.
  • Developed a comprehensive training program for new store managers, resulting in improved performance and faster onboarding.
  • Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
  • Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
  • Improved inventory management through the implementation of efficient tracking systems and regular audits.
  • Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
  • Identified areas for improvement in-store layouts, directly contributing to increased sales figures.
  • Implemented loss prevention strategies to minimize shrinkage rates within the stores I managed.
  • Oversaw renovations and remodeling projects to enhance store environments, attracting new customers while retaining existing ones.
  • Increased store sales by implementing strategic merchandising plans and visual displays.
  • Reduced employee turnover by establishing a positive work environment and offering competitive benefits packages.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Supported store opening by setting up office space, equipment and POS systems.
  • Provided coaching and mentoring to employees.

Human Resources Assistant

Dollar General
05.2012 - Current
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Organized new employee orientation schedules for new hires.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Facilitated open lines of communication between management and staff, fostering a positive work environment.
  • Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
  • Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
  • Conducted regular employee performance reviews to identify areas for development and support career progression.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Updated and maintained employee attendance records.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Conducted exit interviews with terminated employees.

Education

GED -

Thornton High School
Thornton, CO

Skills

  • Store operations
  • Employee training and hiring
  • Manager training
  • Merchandise control
  • Team building/ Conflict Resolution
  • Data organization
  • Training facilitation
  • Project Management
  • Staff Development
  • Performance Management
  • Training program implementation
  • Employee Counseling
  • Learning Management Systems
  • Human Resources Management
  • HR policies
  • HR software proficiency
  • Assessing performance
  • Administrative assistance

Timeline

Store Manager Trainer

Dollar General
10.2018 - Current

Human Resources Assistant

Dollar General
05.2012 - Current

GED -

Thornton High School

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Valerie Wagster-Irwin