Valerie Watchempino
Philadelphia,PA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
Tiffany on the Boulevard
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
El Camino Real
11.2023 - 03.2024
- Worked as part of a team to ensure top customer service during high volume shifts; multitasked to keep restaurant clean and organized; consistently the top-seller; procured two 5-star Google reviews with name mentioned in just a two month-time frame
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Host & Server
Devil’s Alley Bar & Grill
05.2022 - 11.2023
- Answered customer questions about hours, seating, and menu information, and hosted smoothly and effectively during busy TIPS Wednesdays
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked from hosting to serving, taught by industry veterans to maintain the standards of Rittenhouse Square customer service
Door
Mc Gees Annex
10.2021 - 04.2022
- Checked IDs, stamped patrons, monitored clientele for a safe and fun atmosphere at a casual bar with nightlife
Nutritional Therapy Practitioner
Nutritional Therapy Practitioner
06.2017 - 04.2022
- Offered services with knowledge from the Weston A. Price Foundation and the Nutritional Therapy Association to treat signs and symptoms of autoimmune disorders, gastrointestinal disorders, skin conditions, and assisted in weight loss to clients online and in person
- Conducted comprehensive assessments of patients' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective treatment plans.
- Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
- Managed complex caseloads while ensuring the highest level of care for each patient under my supervision.
Tasting Room Assistant
Alfaro Family Vineyards & Winery
06.2008 - 01.2011
- Poured wine tastings, sold wine cases and bottles, signed up customers for wine club membership
- Increased wine club membership by presenting club benefits and promoting exclusive events to visitors.
- Educated guests about the winery''s history, vineyard practices, winemaking process, and products offered.
- Assisted with event planning and execution, creating memorable experiences for guests and contributing to repeat business.
- Developed strong relationships with local businesses for cross-promotion opportunities that boosted tasting room visibility within the community.
Office support and Chain Stores Supervisor
Monterey Bay Wine Company
10.2006 - 01.2011
- The right-hand woman to Monterey Bay Wine Co.’s President, Cindy Kaster in regards to wholesale orders of wine cases to chain grocery stores; point of sale digital artist; wine orders data entry; poured wine and handled industry tastings at renowned California Coast country clubs
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Education
Certified Nutritional Therapy Practitioner -
Nutritional Therapy Association
Tumwater, WA06.2017
Cabrillo College - Wine & Wine Service, World Wines, Wines of California
Cabrillo College
Aptos, CA12.2009
Bachelors of Arts - Cultural Anthropology
University of California
Santa Cruz, CA06.2004
Associates of Arts - Philosophy
Las Positas College
Livermore, CA06.2002
Skills
- Strong work ethic
- Attention to detail
- Flexibility
- Personable upselling techniques
- Customer satisfaction
- Cooperative team effort
- Positive attitude
- Conflict resolution
- Ability to create a warm environment
- RAMP certified
- TIPS Certified
Certification
- ANAB-Accredited Learn2Serve Food Handler Training Course, 10/01/26
- Pennsylvania Liquor Control Board-approved RAMP Seller/Server Training, 12/01/25
Awards
Two 5-star Google reviews for El Camino Real
Languages
English
Native or Bilingual
Spanish
Elementary
French
Limited Working
Timeline
Server
Tiffany on the Boulevard
03.2024 - Current
Server
El Camino Real
11.2023 - 03.2024
Host & Server
Devil’s Alley Bar & Grill
05.2022 - 11.2023
Door
Mc Gees Annex
10.2021 - 04.2022
Nutritional Therapy Practitioner
Nutritional Therapy Practitioner
06.2017 - 04.2022
Tasting Room Assistant
Alfaro Family Vineyards & Winery
06.2008 - 01.2011
Office support and Chain Stores Supervisor
Monterey Bay Wine Company
10.2006 - 01.2011
- ANAB-Accredited Learn2Serve Food Handler Training Course, 10/01/26
- Pennsylvania Liquor Control Board-approved RAMP Seller/Server Training, 12/01/25
Certified Nutritional Therapy Practitioner -
Nutritional Therapy Association
Cabrillo College - Wine & Wine Service, World Wines, Wines of California
Cabrillo College
Bachelors of Arts - Cultural Anthropology
University of California
Associates of Arts - Philosophy
Las Positas College
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