Summary
Overview
Work History
Education
Skills
Timeline
Generic
Valerie Wild

Valerie Wild

Lannon,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.

Overview

19
19
years of professional experience

Work History

Package Delivery Driver

Amazon Flex
08.2021 - Current
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Maintained a clean driving record while navigating various routes for efficient deliveries.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
  • Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
  • Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
  • Streamlined the sorting process at distribution centers by organizing packages according to their designated routes before loading into vehicles.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
  • Delivered packages to customer doorsteps and business offices.

Food Delivery Driver

Instacart
12.2020 - Current
  • Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
  • Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
  • Maintained a clean and organized delivery vehicle, ensuring safe transportation of perishable goods.
  • Promoted positive company image by providing excellent customer service throughout the delivery process.
  • Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
  • Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
  • Adhered to all company safety protocols while loading, unloading, and transporting groceries to minimize risk of accidents or damage to products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.

Delivery Driver

Uber Eats
09.2020 - Current
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Navigated efficiently through various routes for timely food deliveries.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.


Delivery Driver

DoorDash
09.2020 - Current
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Navigated efficiently through various routes for timely food deliveries.
  • Increased repeat business by providing friendly and professional service to customers.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.

Claims Intake Processor

Skygen USA
05.2014 - 11.2021
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Streamlined processing procedures by identifying inefficiencies and implementing improvements.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.
  • Contributed to the achievement of department goals through consistent high-quality work.
  • Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
  • Developed expertise in various processing systems for increased efficiency and accuracy.
  • Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
  • Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
  • Adhered to HIPAA guidelines.
  • Adhered to PHI (protected health information).
  • Processed a high volume of Dental claims.
  • Completed goals for the year.
  • Worked on special projects as assigned.

Data Entry Operator

Data Dimensions/Data Exchange Center
08.2005 - 10.2013
  • Increased data accuracy by diligently inputting and verifying information from various sources.
  • Streamlined processes by implementing effective data entry techniques and tools, reducing errors and increasing efficiency.
  • Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
  • Ensured data security through adherence to strict confidentiality policies and procedures.
  • Performed regular audits of database records for quality assurance purposes, ensuring the highest level of accuracy possible.
  • Contributed to meeting project deadlines through consistent attention to detail and commitment to task completion.
  • Processed large volumes of data quickly while adhering to strict formatting guidelines, enhancing overall output quality.
  • Completed data entry tasks with accuracy and efficiency.

Education

No Degree - Web And Mobile Programming

Liberty University
Lynchburg, VA

Associate of Applied Science - Music Occupations

Milwaukee Area Technical College
Milwaukee, WI
06.2014

High School Diploma -

Rufus King
Milwaukee
06.1992

High School Diploma -

Germantown High School
Germantown
06.1992

Skills

  • Punctuality
  • Deadline-Oriented
  • Data Entry 10,000 Kph
  • 60 Wpm Typing Speed
  • Microsoft Office
  • Dental Claims
  • Regulatory Compliance
  • Medical Terminology Knowledge
  • Dental Terminology Knowledge
  • Data Entry Software
  • 10-Key Touch
  • Accuracy and Attention to Detail

Timeline

Package Delivery Driver

Amazon Flex
08.2021 - Current

Food Delivery Driver

Instacart
12.2020 - Current

Delivery Driver

Uber Eats
09.2020 - Current

Delivery Driver

DoorDash
09.2020 - Current

Claims Intake Processor

Skygen USA
05.2014 - 11.2021

Data Entry Operator

Data Dimensions/Data Exchange Center
08.2005 - 10.2013

No Degree - Web And Mobile Programming

Liberty University

Associate of Applied Science - Music Occupations

Milwaukee Area Technical College

High School Diploma -

Rufus King

High School Diploma -

Germantown High School

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Valerie Wild