Open To Work
Valerie Wilkins-Jarvis
APOPKA,FL
Overview
27
27
years of professional experience
Work History
Administrative Manager
City Of New York Human Resources Administration
Bronx, NY
03.1993 - 07.2020
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Assigned tasks and directed team of office clerks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Optimized processes and supervised 22 employees.
- Directed training and retraining of employees to boost performance and enhance business results.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of 22 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance on [Timeframe] basis and conveyed constructive feedback to improve skills.
- Trained and developed personnel to improve safety, employee relations and resolved customer related issues
Education
Master of Arts - Human Resources Management
Queens College of The City University of New York
Flushing, NY05.2007
Work Preference
Work Type
Part TimeLocation Preference
RemoteSkills
- Verbal and Written Communication
- Office Supervision
- Team Collaboration
- Scheduling and Coordinating
- Schedule Management
- Strategic Planning
- Critical Thinking
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Corrective Action Implementation
- HR Support
- Multitasking and Organization
- Customer Service Management
- Employee Coaching and Motivation
- Interoffice Correspondence
- Customer Care
- Overseeing Daily Activities
- Calendar Maintenance
- Administrative Management
- Office Supplies and Inventory
- Meeting Coordination
- Disciplinary Action
- Inquiry Requests
- Productivity Improvements
- Workplace Safety
- Customer Inquiries
- Human Resource Management
- Documentation
Timeline
Administrative Manager
City Of New York Human Resources Administration
03.1993 - 07.2020
Master of Arts - Human Resources Management
Queens College of The City University of New York
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