VALERIE WILLIAMS
Malakoff
Summary
Detail-oriented administrative professional with over 15 years of combined experience in human resources, customer service and education. Expertise in recruitment, problem solving, conflict resolution, employee recognition and training. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with employees and clients. Motivated to maintain customer and employee satisfaction and contribute to company success.
Overview
21
21
years of professional experience
Work History
Substitute Teacher, K-12
Mesquite ISD / Malakoff ISD
08.2018 - Current
- Respond to emails and other correspondence to facilitate communication and enhance business processes
- Notifies board members to remind them of meetings
- Prepare for the PTA President a draft of the minutes after each meeting
- Participate in continuous improvement by generating suggestions and engaging in problem-solving activities to support students, teachers and parents.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Substitute Preschool Teacher
Kingdom Kids / Sunnyvale First Baptist Church
09.2019 - 03.2020
- Substitute for regular classroom teacher by managing assignments, student needs and record keeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Upheld classroom routines to support student environments and maintain consistent schedules.
HR Assistant / Payroll Specialist
Mesquite Specialty Hospital / Mesquite Rehabilitation Institute
09.2010 - 02.2016
- First point of contact for all benefit related inquiries. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
- Handled all full-cycle recruitment for specific non-exempt positions and some exempt level positions to include: creating and updating job postings, applicant tracking, screening candidates, interviewing, verifying previous employment and references, facilitating criminal background check, drug screening and making offers of employment
- Coordinated & facilitated monthly orientation sessions and organized on-the-job training for all new hires
- Reviewed and revised job descriptions, competencies and training materials for accuracy to ensure Federal, State and Joint Commission compliance
- Responsible for verifying all I-9's and conducting on-going audits to ensure compliance
- Managed the employee rewards programs, exit interviews and unemployment hearings
- Responsible for verifying and tracking all licenses, completion of 90-day competencies, departmental orientations and hospital orientations to ensure State and Joint Commission compliance
- Completed annual performance evaluations for specified positions and departments
- Back-up HR representative for all weekly, monthly and quarterly Senior Team meetings
- Back-up for handling all under-staffing, disputes, disciplinary procedures and terminations
- Processed payroll on a bi-weekly basis for a campus consisting of 250+ employees
- Oversaw the day-to-day processing of payroll for Mesquite campus', including review of timesheets, running reports, timeclock training and enrollment and computing pay in accordance with FLSA
- All other HR and payroll related duties assigned by HR Manager and CEO
Accounting Customer Service Representative / Team Lead Assistance
7-Eleven Corporation
09.2004 - 11.2008
- Accurately documented, researched and resolved internal or franchisee customer service issues related to human resources, payroll, accounts payable and accounts receivable
- Created cases for each request in tracking program known as Clarify
- Distributed and divided cases equally among Team Leaders and other CSR's
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Prepared reports and communication for department Managers and Team Leaders
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
Recruiter/Accounts Payable Specialist
Hunsaker Truck Lease
08.2003 - 08.2004
- Led the creation of recruiting plans for all open trucking positions
- Coordinated and conducted new hire pre-interviews for drivers
- Conducted background checks and ran MVR's on truck driving candidates by obtaining information from law enforcement officials, previous employers and references
- Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data
- Authorized DOT drug screens and physicals for candidates in the pre-hire process
- Researched and resolved accounts payable discrepancies
- Composed effective accounting reports summarizing accounts payable data
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
Education
Bachelor of Science - Business Management / Human Resources
University of Phoenix Online
Skills
- Teacher Relations & Support
- HR Policies & Procedures
- Full - Cycle Recruitment
- Employee Development & Training
- Payroll processing
- Employee Counseling/Conflict Resolution
- Benefits Administration
- Account reconciliations knowledge
- Annual Evaluations
- Customer service
- Knowledgeable with programs including: Outlook, Microsoft Office, Oracle, Vista/PDS, Stromberg, Kronos, Clarify and Workflow
Additional Information
- Created the first ever "HR & Payroll Annual Calendar". Named "Employee of the Quarter" for the 3rd Quarter in 2011 at Mesquite Specialty Hospital. Successfully reduced annual workers compensation injuries and costs from over $300,000 to less than $10,000 by co-creating and organizing mandatory safety training and workers compensation reward programs. Partnering with the HR Manager, successfully reduced turnover from 55% to 10% by implementing retention strategies to include: employee recognition programs, employee rounding and HR presence on off-shifts. Partnering with the HR Manager, revamped the onboarding process to reduce time between offers and start date from 4+ weeks to 2 weeks. Served as interim HR Manager and HR's first point of contact while current manager was out on FMLA from July 2014 - November 2014. Lead the switch in payroll processing systems from Stromberg to Kronos. Created Kronos training guide for managers to use as a reference tool when processing bi-weekly payroll.
Timeline
Substitute Preschool Teacher
Kingdom Kids / Sunnyvale First Baptist Church
09.2019 - 03.2020
Substitute Teacher, K-12
Mesquite ISD / Malakoff ISD
08.2018 - Current
HR Assistant / Payroll Specialist
Mesquite Specialty Hospital / Mesquite Rehabilitation Institute
09.2010 - 02.2016
Accounting Customer Service Representative / Team Lead Assistance
7-Eleven Corporation
09.2004 - 11.2008
Recruiter/Accounts Payable Specialist
Hunsaker Truck Lease
08.2003 - 08.2004
Bachelor of Science - Business Management / Human Resources
University of Phoenix Online
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