Valerie Williams-Long

• Provided patient care and education to patients with chronic illnesses.
• Assessed, planned, implemented and evaluated nursing care for assigned patients.
• Administered medications and treatments according to physician orders.
• Monitored vital signs, administered injections, and provided assistance with medical procedures.
• Documented patient progress notes accurately and efficiently in the electronic medical record system.
• Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
• Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
• Actively participated in quality improvement initiatives within the department.
• Utilized critical thinking skills to assess clinical situations quickly and accurately.
• Maintained a safe environment for all patients by adhering to infection control policies and procedures.
• Provided emotional support and comfort to families during difficult times.
• Evaluated effectiveness of interventions through ongoing assessment of patient responses.
• Administered medications and treatments, monitoring patients for reactions and side effects.
• Adhered to infection control procedures to facilitate safe, clean patient environment.
• Maintained thorough, accurate and confidential documentation in electronic medical records.
• Recorded patient condition, vital signs, recovery progress and medication side effects.
• Monitored and managed various treatment and care interventions.
• Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
• Maintained personal and team compliance with medication administration standards and patient care best practices.
• Observed strict safety measures, including checking medication dosages before administration to patients.
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
• Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
• Stocked clinical workstations and procedure rooms with necessary supplies.

• Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
• Administered medications and treatments, monitoring patients for reactions and side effects.
• Adhered to infection control procedures to facilitate safe, clean patient environment.
• Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
• Maintained thorough, accurate and confidential documentation in electronic medical records.
• Acted as patient advocate and implemented total patient care through team nursing process.
• Monitored and managed various treatment and care interventions.
• Advocated for patients by supporting and respecting basic rights, values and beliefs.
• Administered medications, tracked dosages and documented patient conditions.
• Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
• Provided patient and family health education focusing on self-management, prevention and wellness.
• Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
• Maintained personal and team compliance with medication administration standards and patient care best practices.
• Counseled patients and caregivers, providing emotional, psychological and spiritual support.
• Monitored patients after surgery, answered questions and provided home care strategies.

• Prioritized responses to public immediate and non-emergent calls to promptly dispatch EMS while tracking data in real-time.
• Used radio, telephone and computer system to update first responders with new information.
• Boosted productivity by ensuring on-time immediate and non-emergent responses with zero service delivery errors.
• Dispatched calls to medical response personnel depending on individual call situations.
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
• Handled immediate phone calls calmly and obtained pertinent information with composed approach.
• Mitigated risks and response delays by efficiently monitoring public safety field units.
• Improved operations by working with team members and customers to find workable solutions.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Answered calls to assist with customer questions and concerns.
• Delivered immediate and non-emergent medical transport to customer locations on time.

LICENSED PARAMEDIC:

• Monitored patients from scene to hospital transfer while conducting in-transit care.
• Used tech equipment and tools to stabilize patients or provide immediate treatment.
• Assessed emergent as well as non-emergent situations and prioritized medical care for patients.
• Initiated and utilized therapeutic techniques to manage life-threatening conditions, adhering to protocols approved by medical director.
• Rendered direct patient care, including stabilizing patients and determining best course of treatment based on triage.
• Conducted patient assessments and initiated treatment, including administering medication and conducting external cardiac defibrillation.
• Managed care in field and in-transit, including performing standard testing and administering necessary medication.
• Kept abreast with new treatment and medical procedures through continuous training.
• Developed strong rapport with other medical professionals to foster quality and efficient patient care.
• Demonstrated dedication to providing quality care through continued training and education.
• Undertook daily inventory responsibility, accountability, and functioning of equipment, vehicle safety checks, supplies, and medications.
• Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
• Evaluated patients' medical status and monitored vital signs during transit.
• Remained level-headed and proactive during emergency and non-emergent situations.
• Responded quickly to medical emergencies to promote best possible health outcomes.
• Explained each step of treatment to conscious patients to reduce fear and invoke calm.
• Adhered to all protocols and procedures to maintain safety of patients and paramedic crew.
• Obtained details regarding patient by questioning family members and bystanders.

OPERATIONAL SUPERVISOR:

• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
• Trained, mentored and motivated employees to maximize team productivity.
• Trained, managed and motivated employees to promote professional skill development.
• Provided leadership to employees through coaching, feedback and performance management.
• Directed all day-to-day operations of medical transportation for immediate and non-emergent situations to provide a safe and enjoyable guest experience.
• Assessed team proficiencies, identifying and targeting areas for improvement.
• Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
• Motivated employees to share ideas and feedback.