Valerie Wilson
Norristown,PA
Summary
Experienced retail operations professional with a proven track record of achieving outstanding results. Proficient in inventory management, exceptional customer service, and sales support. Collaborative team player skilled at meeting objectives and adapting to evolving demands. Committed to maintaining operational efficiency with a reliable and positive attitude in fast-paced environments.
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests
and processing sales.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Store Manager
Dudes Boutique
08.2019 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
Receptionist/Assistant
H & R Block
01.2022 - 04.2024
- Worked at H & R Block every year since 2022.
- Begin the tax return by entering client and W-2 information into the tax program
- Assist with the closing of the interview by assembling the tax return, obtaining required signatures, reviewing the finished product with the client, and completing bookkeeping procedures
- Ensure all H&R Block clients are receiving superior service
- Enter customers information, social security numbers, income info and checked for any discrepancies
- Managed multi-line telephone system and greeted claimants during office visits.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - Fashion Design - Textile Construction
Rocky Mountain College of Design + Art
Lakewood, C010.2024
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA05.2020
Skills
- Market research data entry
- Data entry and recordkeeping
- Data entry error correction
- Rapid data entry skills
- Multitasking and organization
- Problem-solving
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Recruitment and hiring
- Team motivation
Languages
English
Full Professional
Timeline
Receptionist/Assistant
H & R Block
01.2022 - 04.2024
Store Manager
Dudes Boutique
08.2019 - 10.2024
High School Diploma -
Commonwealth Charter Academy
Bachelor of Arts - Fashion Design - Textile Construction
Rocky Mountain College of Design + Art
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