- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects
- Volunteer Work
- Animal Welfare Advocacy
- Backpacking
- Hiking
- Road Trips
- Train Travel
- Working with older generation
Valerie Wilson
Summary
Dynamic Patient Account Representative with extensive experience at OU Health Science Center, adept in insurance verification and billing. Proven track record of enhancing patient satisfaction through exceptional communication and empathy. Successfully reduced aged accounts receivable by implementing effective follow-up strategies, ensuring compliance with HIPAA regulations and fostering collaboration with healthcare providers.
Experienced with managing patient accounts and resolving billing discrepancies. Utilizes strong analytical skills to ensure accuracy in financial record-keeping and claim processing. Knowledge of effective communication strategies to support patient inquiries and insurance coordination.
Competent Accounts Receivable Specialist bringing 24 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Account Representative
OU Health Science Center
01.2017 - 08.2025
- Assisted patients with account inquiries and billing questions.
- Processed insurance claims using electronic health record systems.
- Maintained accurate patient records and updated account information.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Educated patients on financial responsibilities and payment options.
- Supported team in achieving departmental goals through effective communication.
- Handled routine administrative tasks to ensure efficient office operations.
- Developed familiarity with medical coding and billing procedures for accuracy.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked Radiation Therapy Authorizations in a timely manner, as well as Peer to Peer and Appeals to get patients in for treatment.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Utilized computer programs to create invoices, letters, and other documents.
- Responded to customer inquiries and provided detailed account information.
Patient Account Representative
Vantage Open MRI
07.2010 - 01.2017
- Educated patients on financial responsibilities and payment options.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Electronically submitted bills according to compliance guidelines.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
- Responded to patient, family, and external payer inquiries.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Contacted patients after insurance was calculated to obtain payments.
- Reconciled statements with patient records.
- Researched billing errors and discrepancies to initiate corrective action.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Established relationships with customers to encourage payment of delinquent accounts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Assisted patients with account inquiries and billing questions.
- Processed insurance claims using electronic health record systems.
- Maintained accurate patient records and updated account information.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Utilized computer programs to create invoices, letters, and other documents.
- Responded to customer inquiries and provided detailed account information.
Senior Patient Account Representative
Praxis Health Group
07.2009 - 07.2010
- Led initiatives to resolve complex patient billing inquiries, enhancing customer satisfaction.
- Streamlined accounts receivable processes, reducing payment turnaround time significantly.
- Collaborated with healthcare providers to ensure accurate claim submissions and timely follow-ups.
- Worked with customer to create debt repayment plan based on current financial condition.
- Maintained accurate records of customer accounts, payments and payment plans.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Educated patients on financial responsibilities and payment options.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Electronically submitted bills according to compliance guidelines.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
- Responded to patient, family, and external payer inquiries.
- Contacted patients after insurance was calculated to obtain payments.
- Reconciled statements with patient records.
- Researched billing errors and discrepancies to initiate corrective action.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Assisted patients with account inquiries and billing questions.
- Processed insurance claims using electronic health record systems.
- Maintained accurate patient records and updated account information.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Responded to customer inquiries and provided detailed account information.
- Utilized computer programs to create invoices, letters, and other documents.
- Enhanced patient satisfaction by efficiently resolving billing discrepancies and addressing account inquiries.
- Posted payments and processed refunds.
- Streamlined billing processes for increased efficiency in managing patient accounts.
Team Lead
Camelot Schools
03.2004 - 05.2009
- Led cross-functional teams to improve operational workflows and enhance productivity.
- Mentored junior staff, fostering professional growth and skill development.
- Implemented process improvements that streamlined daily operations and reduced bottlenecks.
- Developed training programs for new hires, ensuring consistent onboarding practices.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- assisted children in daily activities such as getting dressed, brushing teeth, school work, bathing etc. on daily basis.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor of Arts - Liberal Arts And Sciences
University of Central Oklahoma
Edmond, OK05-2006
Associate of Arts - Liberal Arts
Oklahoma City Community College
Oklahoma City, OK05-2006
Skills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Medical Billing Understanding
- Follow-up skills
- Strong empathy
- Data entry proficiency
- Medical terminology knowledge
- Verbal and written communication
- Payment processing
- Insurance collaboration
- Administrative support
- Collections experience
- Coding
- Report generation
- Coding expertise
- Patient care
- File coordination
- Applications
- Decision-making
- Clear communication
- Microsoft office
Certification
- Leadership Training - January 2022 - December 2022
- Coding and Billing Classes 2024
- Medical Terminology Classes 2023
Interests
Timeline
Patient Account Representative
OU Health Science Center
01.2017 - 08.2025
Patient Account Representative
Vantage Open MRI
07.2010 - 01.2017
Senior Patient Account Representative
Praxis Health Group
07.2009 - 07.2010
Team Lead
Camelot Schools
03.2004 - 05.2009
Bachelor of Arts - Liberal Arts And Sciences
University of Central Oklahoma
Associate of Arts - Liberal Arts
Oklahoma City Community College
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