Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Zapata- Lopez

Lakeland,FL

Summary

Professional wait staff with strong focus on collaboration and delivering results. Skilled in customer service, order management, and maintaining high standards in fast-paced environment. Known for reliability, adaptability, and effective communication with team members and guests. Prepared to make significant impact in ensuring exceptional dining experiences.

Overview

2
2
years of professional experience

Work History

Senior Wait Staff Member

Estates at Carpenters
12.2023 - Current
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Assisted in training new waitstaff members to improve team performance and maintain high levels of service quality.
  • Contributed to a positive workplace atmosphere through teamwork, collaboration, and a strong work ethic.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Sales Associate

5 Below
09.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Front of House Trainer

Chipotle Grill
08.2022 - 11.2023
  • Mentored new employees, creating a supportive environment conducive to growth and development.
  • Performed cash handling activities and secured nightly bank deposits.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.


Education

Associate of Science - Criminal Justice

Polk State College
Winter Haven, FL
12-2025

High School Diploma -

Tenoroc High School
Lakeland, FL
05-2024

Skills

  • Customer service

  • Team collaboration

  • Quality control

  • Food safety

Languages

Spanish
Native or Bilingual

Timeline

Senior Wait Staff Member

Estates at Carpenters
12.2023 - Current

Sales Associate

5 Below
09.2023 - 12.2023

Front of House Trainer

Chipotle Grill
08.2022 - 11.2023

Associate of Science - Criminal Justice

Polk State College

High School Diploma -

Tenoroc High School

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Valerie Zapata- Lopez