Valerie Zennario
Orlando,FL
Summary
Dedicated Loss Prevention professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Currently overseeing 33 stores throughout Central Florida both remotely and in person.
Overview
13
13
years of professional experience
1
1
Certification
Work History
District Loss Prevention Manager
Bealls Store
11.2021 - Current
- Customer service driven both internally and externally.
- Train loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Generate comprehensive reports documenting evidence of attempted theft and recovered merchandise
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary
- Utilize audits, shortage control initiatives, exception based reporting and CCTV review to conduct investigations.
- Work closely with law enforcement in investigating and solving theft and fraud cases
- Perform thorough cash audits and deposit investigations
- Completed incident reports and activity logs for accurate, current records
- Interview subjects as per the Wicklander certification.
- Responded quickly to emergency alarms and calls for assistance for improved issue
- Manage Lp field teams across the state of Florida.
- Utilize salesforce to complete tasks
Loss Prevention Specialist
Bealls
08.2020 - 11.2021
- Travel between stores following up on compliance and internal processes.
- Drive external productivity and work with local authorities on investigations.
- Conduct internal investigations using local systems (such as aspect and electronic journal) to identify dishonesty and follow through to completion.
- Interview dishonest employees and follow up on prosecuted cases. Insure operational success and integrity.
- Build strong partnerships by gaining customer trust for implementation of viable loss control strategies
Area Asset Protection Manager
Sears
01.2017 - 06.2020
- Manage a 5 main stores and their security teams in the greater new york area.
- Travel between stores and ensure proper processes are being used. Focus on shipments coming in and out of the stores.
- External shoplifting and internal productivity within the stores. Inventory management and conduct yearly inventory audits.
- Travel and conduct walks with security managers and store teams.
- Directly report to Market leaders.
- Work closely with store teams to help achieve operational excellence, through stockroom operations to floor processes.
- Conduct interviews and interrogation of internal cases.
Global Security Manager
H&M Hennes & Mauritz
10.2014 - 01.2017
- Conduct risk analysis and management between the 2 global flagship stores in Manhattan.
- Initiate and implement on safety, security, and information security standards throughout the sales organization.
- Execute yearly performance reviews and follow ups for staff. Development and succession plans for staff.
- Manage a budget for security needs in both stores to effectively fill security needs.
- Ensure DC processes are in place and frequently visit the DC working closely with the Operations team.
- Travel between both stores and manage time.
- Conduct inventory audits quarterly and yearly.
Asset Protection Manager
Sears
09.2011 - 10.2014
- Work with store manager as well as operations manager to ensure process and procedures are being followed.
- Manage a team of six or more within the store with a focus on internal and external productivity to stop the theft of merchandise.
- Audit incoming trucks and location of new merchandise.
- Verify out going online orders and conduct random bin checks to ensure stock teams are on process.
Skills
- Interviews and interrogations
- Loss prevention expertise
- Training & Development
- Multitasking abilities
- Leadership
- Customer service
- Conflict resolution
- Cultural awareness
- Organization and Time management
- Salesforce expert
Certification
- Wicklander certified (re-certified as of May this year 2022)
Timeline
District Loss Prevention Manager
Bealls Store
11.2021 - Current
Loss Prevention Specialist
Bealls
08.2020 - 11.2021
Area Asset Protection Manager
Sears
01.2017 - 06.2020
Global Security Manager
H&M Hennes & Mauritz
10.2014 - 01.2017
Asset Protection Manager
Sears
09.2011 - 10.2014
- Wicklander certified (re-certified as of May this year 2022)
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